Collateral Processor Specialist – Retail Bank Operations

PNC

. Execute complex or escalated collateral processing activities using standard procedures .

Posted 9/21/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in collateral processing activities, including perfections, continuations, and releases, while ensuring compliance with policies and regulations. Proficient in managing accounts, coordinating with partners, and providing clear documentation and communication.

Highest-signal resume keywords

Collateral Processing ActivitiesAccount ManagementTitle Issue ResolutionCompliance VerificationClear Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collateral ProcessingTitle Binder ReviewPublic Records VerificationLegal Description ResearchPipeline MonitoringTitle Claim FilingDocumentation AccuracyReport ValidationLoan MitigationQuality Management

Soft Skills

Clear CommunicationTeam CoordinationProblem SolvingTraining FacilitationCustomer Interaction

Certifications & Qualifications

Job-Specific Certification

Industry Keywords

Retail Bank OperationsEscalated Collateral ProcessingService-Level ConformanceCompliance PoliciesTransaction Management

About the role

Key responsibilities & impact

Execute complex or escalated collateral processing activities using standard procedures
Process collateral activities, including perfections, continuations, and releases, in accordance with policies, procedures, and regulations
Route communications, documents, and action items with internal and external business partners to complete transactions
Identify, resolve, and appropriately escalate exceptions
Interact with customers and manage assigned accounts or portfolios
Ensure materials and documentation are available to complete transactions
Facilitate, coordinate, and support training for new employees and junior team members
Respond to inquiries and ad hoc requests with supporting documentation
Complete complex research and provide workflow feedback
Review unique transactions and related documents
Verify completeness, accuracy, service-level conformance, and compliance with policies and procedures
Monitor and drive report validation and analysis
Manage cash needs, bank document processing, collections, loan mitigation, investor operations, deposits, bill payments, and quality management functions within Retail Bank Operations

Requirements

What you’ll need

Associates or equivalent degree, or comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
Typically requires 4+ years of related business or functional experience
Knowledge of collateral processing activities, including perfections, continuations, and releases
Ability to review title binders for outstanding unreleased liens
Ability to verify public records through county websites and offices
Ability to coordinate with internal and external partners to resolve title issues
Ability to research legal descriptions and verify accuracy against deeds
Ability to assess fees to correct title issues
Ability to monitor a pipeline of 100–200 accounts and meet deadlines
Ability to request releases for prior mortgages
Knowledge of how to file a title claim
Clear and concise documentation across multiple systems
Clear communication through email and phone
No employment visa sponsorship or STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level