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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Residential Lending Servicing compliance, including risk assessments, regulatory requirements, and compliance reporting. Capable of leading compliance programs, mentoring staff, and effectively communicating compliance objectives to stakeholders.
Highest-signal resume keywords
Residential Lending Servicing KnowledgeCompliance Reporting SkillsRisk Assessment ExpertiseRegulatory Requirements KnowledgeAnti-Money Laundering Competencies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Compliance ReportingRisk AssessmentRegulatory Change ManagementData AnalysisProcedure GovernanceFraud ManagementInternal ControlsProblem SolvingCustomer Risk ManagementDecision Making
Soft Skills
CoachingMentoringCommunicationPartnership BuildingCredible Challenge
Industry Keywords
Compliance RisksResidential LendingFDIA Section 19SAFE ActFINRA RequirementsEscalation of RisksCompliance ManualsCustomer CommunicationsMonitoring and TestingMaterial Risks
About the role
Key responsibilities & impact- Serve as a senior member of the Residential Lending Servicing compliance team
- Provide advisory support, oversight, and credible challenge for operations, regulatory requirements, and compliance risks
- Maintain knowledge of Residential Lending Servicing processes including payments, billing statements, payoffs, account maintenance, line management, liens, escrow, customer communications, and related initiatives
- Lead compliance coverage activities including regulatory change management, risk assessments, monitoring and testing, complaint and issue oversight, procedure governance, and escalation of material risks
- Build partnerships with Line of Business leadership, Business Risk, Legal, Operations, and other stakeholders
- Identify emerging risks, assess change impacts, and provide practical compliance guidance
- Support the Enterprise Compliance Target Operating Model and strategic initiatives
- Communicate effective compliance programs to identify and prevent illegal, unethical, or improper business practices
- Coach and mentor junior staff and raise issues to senior team members
- Analyze data to identify compliance risks and provide risk mitigation resolutions
- Identify compliance impacts related to marketing materials, sales programs, product development, documentation review, and other initiatives
- Assess existing and emerging risks, evaluate materiality, and recommend mitigation
- Draft or assess Compliance Manuals, front-office materials, policies, and procedures
- Lead the compliance monitoring program and review activity against risk control limits
- Define and communicate compliance program objectives
- Review compliance reports, identify deeper issues and common themes, escalate issues, and recommend corrective action plans
- Update and implement reports to support timely compliance with regulatory requirements
Requirements
What you’ll need- University/college degree typically required for roles at this level
- 5+ years of industry-relevant experience
- Comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree
- Knowledge of Residential Lending Servicing processes and associated compliance risks
- Knowledge of current laws, rules, and regulatory requirements
- Skills in compliance reporting, customer risk, decision making, regulatory requirements, risk assessments, risk control, and strategic objectives
- Competencies in anti-money laundering/sanctions policies and procedures, audit and compliance functions, fraud management, internal controls, and problem solving
- Bachelor's education listed
- No required certifications
- No required licenses
- No required or preferred language assessments
- Must meet applicable FDIA Section 19 requirements and, for registered roles, SAFE Act and/or FINRA requirements
- PNC will not provide employment visa sponsorship or participate in STEM OPT
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year
- 15 to 25 vacation days each year, depending on career level and years of service