Customer Service Representative – Business Banking

PNC

. Assist PNC business customers through the Care Center organization .

Posted 10/3/2026full-timePittsburgh • Pennsylvania • United StatesJunior💰 $33,750 - $67,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and technical support, with a strong focus on resolving client inquiries related to deposit, lending, and credit card products. Proficient in managing multiple priorities while maintaining high customer satisfaction and adherence to compliance standards.

Highest-signal resume keywords

Customer Service SkillsTechnical Support SkillsClient Relationship ManagementDecision MakingFraud Detection

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Knowledge of Deposit ProductsKnowledge of Lending ProductsKnowledge of Credit Card ProductsProblem SolvingAttention to Detail

Soft Skills

Effective CommunicationCritical ThinkingAbility to Manage Multiple Priorities

Tools & Technologies

High-Speed Internet ConnectionDirect Wired Connection

Certifications & Qualifications

Section 19 ComplianceSAFE Act RequirementsFINRA Requirements

Industry Keywords

Customer SatisfactionFirst-Call ResolutionRisk ManagementCARES ModelInbound Phone Calls

About the role

Key responsibilities & impact

Assist PNC business customers through the Care Center organization
Field 50–60 inbound phone calls daily
Provide first-call resolution for client concerns, technology support, and general account inquiries
Support deposit, lending, and credit card products
Receive, investigate, and respond to customer inquiries through all service channels
Resolve customer service inquiries and issues and recommend appropriate solutions
Resolve complex or recurring issues and interact with higher-level customer contacts
Maintain high customer satisfaction and demonstrate commitment to quality
Document customer interactions and complete service requests
Deliver the CARES model to customers and service partners
Assess and manage risks in accordance with PNC’s Enterprise Risk Management Framework
Work varied shifts between 8:00 AM and 9:00 PM EST, Monday through Friday, including weekend requirements

Requirements

What you’ll need

Typically requires 1+ years of related experience
Current PNC Care Center experience expected for successful candidates
Knowledge of business or consumer accounts, deposit, lending, and credit card products
Customer service and technical support skills
Accuracy and attention to detail
Client relationship management
Decision making and critical thinking
Effective communications
Fraud detection and prevention
Ability to manage multiple priorities
Problem solving and products and services knowledge
Tech savvy
Dedicated, confidential workspace with a closable door for privacy
High-speed internet with a direct wired connection to a cable or fiber modem and router
Internet connection capable of at least 20 Mbps download and upload speeds
Must not use DSL, satellite, dial-up, cellular, microwave, Broadband Powerline, or wireless internet
Must meet the requirements of Section 19 of the Federal Deposit Insurance Act and, for registered roles, applicable SAFE Act and/or FINRA requirements
PNC will not provide employment visa sponsorship or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level