Customer Service Representative – Business Banking

PNC

. Assist PNC business customers through the Care Center organization .

Posted 10/2/2026full-timePittsburgh • Pennsylvania • United StatesJunior💰 $33,750 - $67,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and support for business clients, effectively resolving inquiries and issues while maintaining high customer satisfaction. Proficient in managing complex product offerings and adhering to risk management frameworks.

Highest-signal resume keywords

Customer Service ExperienceFirst-Call ResolutionComplex Problem SolvingRisk ManagementTechnology Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer InteractionIssue ResolutionProduct KnowledgeService Request DocumentationCall Handling

Soft Skills

Commitment to QualityInterpersonal CommunicationAdaptability

Tools & Technologies

High-Speed InternetWired Connection

Industry Keywords

PNC Care CenterDeposit ProductsLending ProductsCredit Card ProductsCARES Model

About the role

Key responsibilities & impact

Assist PNC business customers through the Care Center organization
Field 50–60 inbound phone calls daily
Provide first-call resolution for client concerns, technology support, and general inquiries regarding business or consumer accounts
Support deposit, lending, and credit card products
Perform specialized customer service activities and initiatives
Support a complex suite of products and services for sophisticated clients
Resolve customer issues across multiple service channels
Deliver the CARES model to customers and service partners
Receive, investigate, and respond to inquiries about products, services, and issues
Recommend appropriate solutions and resolve complex or recurring issues
Interact with higher levels within customer organizations when needed
Maintain high customer satisfaction and demonstrate commitment to quality
Document customer interactions and complete service requests to minimize customer effort
Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework

Requirements

What you’ll need

Typically requires 1+ years of related experience
Current PNC Care Center experience
Ability to work a variety of shifts between 8:00 AM and 9:00 PM EST Monday through Friday, including weekends
Dedicated and confidential workspace with a closable door for privacy
High-speed internet with a direct wired connection to a cable or fiber modem and router
Internet connection capable of at least 20 Mbps download and upload speeds
Wireless, DSL, satellite, dial-up, cellular, microwave, and Broadband Powerline connections are not permitted/supported
No university/college degree, high school diploma, or GED required; related experience or product knowledge required
Comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree
No required certifications
No required licenses
No required or preferred language assessments
Must not require employment visa sponsorship; PNC does not participate in STEM OPT for this position

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service