Customer Service Representative – Concierge

PNC

. Provide elevated, personalized client service for a broad range of products and services .

Posted 10/9/2026full-timeColorado • United StatesMid-LevelSenior💰 $45,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and customer experience management, ensuring high levels of client satisfaction through effective communication and problem-solving skills. Proficient in managing multiple priorities while maintaining accuracy and attention to detail in all client interactions.

Highest-signal resume keywords

Client Relationship ManagementCustomer Experience ManagementProblem SolvingEffective CommunicationsFraud Detection and Prevention

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Knowledge of Products and ServicesDecision MakingCritical ThinkingTech SavvyAttention to Detail

Soft Skills

Client ServiceBuilding Client RelationshipsManaging Multiple Priorities

Certifications & Qualifications

Job-Specific Certifications

Industry Keywords

Client SatisfactionService StandardsService RequestsInbound CommunicationsOutbound CommunicationsWritten CommunicationsRemote WorkSection 19 ComplianceSAFE ActFINRA Requirements

About the role

Key responsibilities & impact

Provide elevated, personalized client service for a broad range of products and services
Own and resolve client problems as the primary point of contact
Deliver PNC’s service standards to clients and service partners
Investigate and proactively identify and resolve complex client inquiries across all service channels
Support primarily affluent clients, including clients with multiple PNC products
Maintain high levels of client satisfaction
Document and review client interactions
Research and resolve problems
Proactively complete service requests to minimize client effort
Support clients through inbound, outbound, and written communications
Build strong client relationships and anticipate client needs

Requirements

What you’ll need

Associate degree required
Typically requires 4+ years of related business or functional experience
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered
Knowledge of products and services
Client relationship management
Customer experience management
Accuracy and attention to detail
Decision making and critical thinking
Effective communications
Fraud detection and prevention
Managing multiple priorities
Problem solving
Tech savvy
Must work shifts between 8:30am and 9:00pm ET, including weekends
Remote work, if approved, must be conducted from a quiet, secure, and confidential home workspace
PNC will not provide employment visa sponsorship or participate in STEM OPT
Subject to Section 19 of the Federal Deposit Insurance Act and, for registered roles, the SAFE Act and/or FINRA requirements regarding certain criminal history

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level
Incentive eligible based on company, business and/or individual performance
Remote work may be available in select geographic locations, subject to approval