Customer Service & Support Representative

PNC

. Provide routine service support to PNC customers contacting the Customer Care Center .

Posted 9/21/2026full-timePennsylvania • United StatesMid-LevelSenior💰 $33,750 - $56,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem solving, effective communication, and maintaining high levels of customer satisfaction. Proficient in managing multiple priorities and delivering solutions in a remote work environment.

Highest-signal resume keywords

Customer ServiceTechnical SupportEffective CommunicationProblem SolvingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Experience ManagementFraud DetectionProduct KnowledgeTechnical ProficiencyDecision Making

Soft Skills

Critical ThinkingManaging Multiple Priorities

Industry Keywords

CARES ModelCustomer Care CenterService RequestsRemote WorkFDIASAFE ActFINRA

About the role

Key responsibilities & impact

Provide routine service support to PNC customers contacting the Customer Care Center
Answer questions regarding products, online directions, and customer accounts
Communicate with customers and internal and external service partners
Resolve customer issues, questions, and service requests
Perform customer service activities across a broad range of products and services and multiple channels
Deliver the CARES model to customers and service partners
Receive, investigate, and respond to customer inquiries
Recommend appropriate solutions and refer complex or recurring issues
Maintain high levels of customer satisfaction
Document customer interactions and complete service requests to minimize customer effort

Requirements

What you’ll need

Dedicated, confidential workspace with a closable door
High-speed internet with a direct wired connection to a cable or fiber modem and router
Internet connection capable of at least 20 Mbps download and upload speeds
Ability to work from a quiet, secure, confidential home-based workspace if approved for remote work
Typically less than 1 year of related experience
Related experience or product knowledge may be required
Comparable combination of education, job-specific certifications and experience, including military service, may be considered in lieu of a degree
Knowledge of customer service and technical support
Accuracy and attention to detail
Customer experience management
Decision making and critical thinking
Effective communications
Fraud detection and prevention
Managing multiple priorities
Problem solving
Knowledge of products and services
Tech savvy
No required degree, certification, license, or language assessment
Must not require employment visa sponsorship; PNC will not participate in STEM OPT
Must satisfy applicable FDIA, SAFE Act and/or FINRA hiring requirements where applicable

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level
Incentive eligibility based on company, business and/or individual performance