Customer Support Representative

PNC

. Perform advanced customer service activities and initiatives for specialized products and services .

Posted 9/15/2026full-timeNaples • Florida • United StatesMid-LevelSenior💰 $37,500 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in advanced customer service activities, client relationship management, and problem-solving for complex products and services. Proficient in delivering high customer satisfaction while managing multiple priorities and risks in accordance with established frameworks.

Highest-signal resume keywords

Customer Experience ManagementClient Relationship ManagementDecision MakingProblem SolvingFraud Detection

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTechnical SupportProducts and Services KnowledgeAttention to DetailRisk Management

Soft Skills

Effective CommunicationCoachingMentoringCritical ThinkingManaging Multiple Priorities

Tools & Technologies

Advanced ProcessesService Channels

Industry Keywords

Customer SatisfactionCARES ModelEscalation PointComplex IssuesService Requests

About the role

Key responsibilities & impact

Perform advanced customer service activities and initiatives for specialized products and services
Support a complex dedicated suite of products and services
Support a sophisticated client base and leverage advanced processes or tools for internal and external customers
Resolve customer issues across multiple service channels
Deliver the CARES model to customers and service partners
Receive, investigate, and respond to inquiries about complex products, services, and issues
Recommend appropriate solutions and resolve complex or recurring issues
Identify root causes and act as an escalation point
Interact with higher levels within customer organizations
Maintain high customer satisfaction and demonstrate commitment to quality
Serve as a coach, mentor, or trainer to the customer service team
Document customer interactions and complete service requests to minimize customer effort
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework

Requirements

What you’ll need

Associates or equivalent degree as well as related experience or product knowledge
Typically requires 3+ years experience
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
Knowledge of customer service and technical support
Accuracy and attention to detail
Client relationship management
Customer experience management
Decision making and critical thinking
Effective communications
Fraud detection and prevention
Managing multiple priorities
Problem solving
Products and services knowledge
Tech savvy
Must work Tuesday–Saturday, either 3:00 PM–12:00 AM EST or 5:00 PM–2:00 AM EST
Required to work holidays
PNC will not provide sponsorship for employment visas or participate in STEM OPT
No required certifications or licenses

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level
Remote work may be available in select geographic locations, subject to approval
Quiet, secure, and confidential home-based workspace when approved for remote work