Detection & Investigation Analyst Lead – Outbound Zelle Transaction

PNC

. Provide outbound Zelle fraud support .

Posted 10/30/2026full-timeUnited StatesSenior💰 $41,250 - $75,625 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud detection and prevention, with a strong understanding of Anti-Money Laundering policies and operational risk management. Proficient in analyzing suspicious activities and coordinating with stakeholders to mitigate risks and improve processes.

Highest-signal resume keywords

Fraud Detection And PreventionAnti-Money Laundering KnowledgeAnalytical ThinkingOperational Risk KnowledgeBusiness Process Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud AnalysisRisk MitigationCase InvestigationData AnalysisTrend Identification

Soft Skills

Decision MakingProblem ResolutionResearching

Tools & Technologies

ActimizeService BrowserBlueZoneEDGEExcelZAPGenesysInnovisWebViewVerint

Industry Keywords

Fraud SupportZelle FraudCard Free ATM FraudFraud Detection SystemsDocumentation Of AnalysisStakeholder Coordination

About the role

Key responsibilities & impact

Provide outbound Zelle fraud support
Analyze cases generated from enterprise fraud detection systems
Talk with customers whose transactions are suspicious for potential fraud
Provide Card Free ATM fraud support
Report suspected fraud
Review and investigate customer cases, reports, and work for potential and actual loss
Minimize fraud, Anti-Money Laundering, and organizational risk
Perform early detection of suspicious activity
Control and prevent losses
May lead the work of and/or train detection and investigation staff
Research and analyze bank activities and reports to detect and prevent possible fraudulent and suspicious activities
Recommend case disposition
Identify gaps and control enhancements
Use defined research procedures to identify and resolve issues
Identify trends and escalate as appropriate
Follow standards and practices to mitigate fraud, Anti-Money Laundering, and other risk exposure and loss
Share best practices among the team and/or service partners
Prepare and maintain documentation of analysis performed
Coordinate with internal or external stakeholders
Perform tasks to help sustain and improve department processes and procedures

Requirements

What you’ll need

University / college degree typically required, or a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
Bachelor's degree listed under Education
< 1 year of professional experience typically required for this level and/or successful completion of a formal development program
Knowledge of Anti-money Laundering/Sanctions Policies and Procedures
Knowledge of Fraud Detection and Prevention
Knowledge of Operational Risk
Knowledge of Business Process Improvement
Analytical thinking, decision making, problem resolution, researching, and risk mitigation skills
Experience or proficiency with Actimize, Service Browser, BlueZone (Mainframe/COR), EDGE, Excel, ZAP, Genesys, Innovis, web browsers, WebView, and Verint preferred
No required certifications or licenses
No required or preferred language assessments
Must not require employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT for this position
Subject to FDIA Section 19 requirements and, where applicable, SAFE Act and/or FINRA requirements regarding certain criminal history

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Reasonable accommodations for applicants and qualified individuals with disabilities