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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in fraud detection, Anti-Money Laundering practices, and risk management while effectively communicating and collaborating with teams and stakeholders. Proficient in analyzing bank activities and maintaining accurate documentation to mitigate losses and enhance control measures.
Highest-signal resume keywords
Fraud DetectionAnti-Money LaunderingCredit Card Fraud Dispute ProcessesMS Office SuiteTransaction Processing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Fraud AnalysisRisk ManagementCase Disposition RecommendationsResearch ProceduresTransaction Reconciliation
Soft Skills
Effective CommunicationDetail OrientedOrganizational SkillsTeam CollaborationIndependence
Tools & Technologies
EdgeFirst TrackFirst DisputesService BrowserBluezoneVisa Resolve Online
Certifications & Qualifications
Bachelor's DegreeJob-Specific Certifications
Industry Keywords
Fraud PreventionLoss ControlSuspicious Activity DetectionCompliance StandardsHigh-Volume Production Environment
About the role
Key responsibilities & impact- Review and investigate customer cases, reports, and work for potential and actual loss
- Minimize fraud, Anti-Money Laundering, and organizational risk
- Perform early detection of suspicious activity
- Control and prevent losses
- Lead and/or train detection and investigation staff
- Research and analyze bank activities and reports to detect and prevent fraudulent and suspicious activities
- Recommend case dispositions
- Identify gaps and control enhancements
- Use defined research procedures to identify and resolve issues
- Identify trends and escalate as appropriate
- Follow standards and practices to mitigate fraud, Anti-Money Laundering, risk exposure, and loss
- Share best practices with the team and/or service partners
- Prepare and maintain documentation of analyses
- Coordinate with internal or external stakeholders
Requirements
What you’ll need- Working knowledge of Credit Card Fraud Dispute processes
- Ability to develop expertise in processes and activities within scope
- Ability to execute transactions/processes following standard procedures
- Experience processing and/or reconciling transactions of varying risk and financial value in accordance with policies and procedures
- Ability to review transactions and related documents for completeness, accuracy, and conformance to service levels and policies
- Highly accurate and detail oriented
- Effective professional communication with teams, service partners, and customers
- Organized and able to perform in a high-volume production environment
- Working knowledge of MS Office: Teams, Outlook, Word, Excel, and Access
- Working knowledge of Edge, First Track, First Disputes, Service Browser, Bluezone, and Visa Resolve Online
- Ability to work independently and in a team environment
- Bachelor's degree, or comparable combination of education, job-specific certifications, and experience in lieu of a degree
- Less than 1 year of professional experience and/or successful completion of a formal development program
- Must be able to work Monday–Friday, 8:00am–5:00pm EST
- PNC will not provide sponsorship for employment visas or participate in STEM OPT
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year
- 15 to 25 vacation days each year, depending on career level