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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Agile Product Management, leading cross-functional teams to drive customer engagement and decisioning capabilities. Proven ability to develop strategic roadmaps and establish success metrics that align with business growth and customer outcomes.
Highest-signal resume keywords
Agile Product ManagementStrategic Vision DevelopmentStakeholder ManagementTeam LeadershipData-Driven Decision Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementRoadmap DevelopmentJourney OrchestrationAudience TargetingDecision StrategiesSuccess Metrics EstablishmentPortfolio ManagementConversion Performance AnalysisTreatment OptimizationAgile Methodologies
Soft Skills
Exceptional CommunicationLeadershipExecutive InfluenceStakeholder EngagementCoaching and Development
Industry Keywords
Customer EngagementPersonalizationAnalyticsData ScienceEnterprise DecisioningRegulatory RequirementsFDIASAFE ActFINRA
About the role
Key responsibilities & impact- Own and evolve the strategic vision for enterprise decisioning and Next Best Action capabilities
- Define multi-year roadmaps for personalization, audience targeting, journey orchestration, and customer engagement
- Drive adoption of decisioning capabilities across lines of business and channels
- Establish success metrics tied to customer outcomes, business growth, conversion performance, and engagement
- Lead a portfolio of Agile products supporting customer decision making, treatment selection, audience activation, and journey management
- Balance strategic investments, technical modernization, regulatory requirements, and business priorities
- Partner with Analytics and Data Science teams to translate propensity models into actionable decision strategies
- Guide product direction for eligibility, arbitration, prioritization, contact policies, and treatment optimization
- Lead, coach, and develop a team of product managers and product owners
- Establish product management disciplines across roadmap planning, backlog management, prioritization, and stakeholder engagement
- Drive high-quality execution across multiple Agile teams
- Build partnerships across Marketing, Analytics, Digital, Data, Technology, and Business leadership teams
- Present strategy, progress, risks, and outcomes to senior executives
- Influence enterprise decisions regarding customer engagement, personalization, and decisioning capabilities
- Manage relationships with strategic platform vendors and implementation partners
Requirements
What you’ll need- Bachelor's Degree or equivalent professional experience
- 8+ years of product management experience
- 5+ years of people leadership experience managing product managers and Agile product teams
- Demonstrated success leading complex enterprise product portfolios
- Strong expertise in Agile product management methodologies and operating models
- Experience driving strategy, roadmap development, and delivery across multiple teams and platforms
- Exceptional communication, leadership, stakeholder management, and executive influence skills
- Strong analytical mindset with the ability to connect business outcomes to product investments
- No required certifications
- No required licenses
- No required or preferred language assessments
- Must be able to satisfy applicable FDIA, SAFE Act, and/or FINRA requirements for registered roles
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level
- Incentive-eligible compensation based on company, business and/or individual performance
- Reasonable accommodations for applicants and qualified individuals with disabilities