Infrastructure Engineer – Digital Employee Experience

PNC

. Design, develop, and maintain automation scripts using SQL, PowerShell, and 1E SCALE .

Posted 9/16/2026full-timePittsburgh • Ohio • United StatesMid-LevelSenior💰 $86,250 - $172,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in automation scripting with SQL and PowerShell, alongside proficiency in Microsoft Configuration Manager and Intune for effective device management. Capable of supporting modern workplace initiatives and ITIL-based processes while enhancing end-user productivity and problem-solving.

Highest-signal resume keywords

SQL Automation ScriptingPowerShell ScriptingMicrosoft Configuration ManagerIntune Device ManagementITIL Incident Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLPowerShell1E SCALEPower BIAPI IntegrationWindows Client TroubleshootingInfrastructure Technology SolutionsDesktop EngineeringAutomation ConceptsReporting Tools

Soft Skills

Problem-SolvingCommunicationAdaptabilityDecision-MakingCustomer Support

Tools & Technologies

Microsoft 365ServiceNowZscalerITSM ToolsNextThink

Industry Keywords

ITIL PrinciplesModern Workplace TechnologiesEnd-User TechnologyEnterprise Risk ManagementClient Support

Tech Stack

Tools & technologies

ITSMServiceNowSQL

About the role

Key responsibilities & impact

Design, develop, and maintain automation scripts using SQL, PowerShell, and 1E SCALE
Support Microsoft Configuration Manager (SCCM) and Intune for device management and compliance
Help administer Microsoft 365 services and contribute to modern workplace initiatives
Perform basic SQL queries and assist with reporting using Power BI
Learn and apply API integration concepts for automation and system interoperability
Support Windows client infrastructure, including troubleshooting and configuration
Participate in ITIL-based incident and change management processes using ServiceNow
Assist with security-related tasks, including Zscaler configuration and monitoring
Identify and solve end-user technology problems proactively
Enhance end-user productivity, prevent incidents, and improve support organization effectiveness
Design, build, and maintain infrastructure technology solutions
Develop software components and hardware for projects aligned with business strategies
Solve common problems independently and update applications with new technology
Collaborate with engineers, architects, developers, and other staff
Analyze customers' technological needs and provide ongoing client support
Manage customer needs and risks in alignment with PNC's enterprise risk management framework

Requirements

What you’ll need

University/college degree typically required, with 3+ years of relevant/direct industry experience
In lieu of a degree, comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
Bachelor's degree listed under Education
Basic PowerShell scripting
Familiarity with SQL and reporting tools
Understanding of Microsoft Configuration Manager and Intune
Exposure to Microsoft 365 and Windows client environments
General understanding of ITIL principles
Strong willingness to learn and adapt
Ability to thrive in a fast-paced, dynamic, and fluid work environment
High tolerance for ambiguity and making decisions with incomplete information
Good problem-solving and communication skills
Experience with desktop engineering or IT support preferred
Familiarity with automation concepts and modern workplace technologies preferred
Exposure to ServiceNow or similar ITSM tools preferred
Experience with 1E Platform preferred; similar platforms such as NextThink or Systrack considered
PNC will not provide sponsorship for employment visas or participate in STEM OPT
No required certifications or licenses

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level
Incentive-eligible compensation based on company, business and/or individual performance