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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Learning & Development with a focus on delivering effective training programs, developing training materials, and evaluating learner performance. Proficient in facilitating both virtual and in-person training sessions while collaborating with cross-functional teams to meet organizational learning objectives.
Highest-signal resume keywords
Learning & Development ExperienceContent Development SkillsInstructor-Led Training FacilitationLearning Management System ExperienceExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Material DevelopmentJob Aids CreationProcess DocumentationKnowledge Base Article DevelopmentLearning AssessmentsCourse AdministrationLearner TrackingReportingContent MaintenanceFacilitating Workshops
Soft Skills
Excellent CommunicationPresentation SkillsCross-Functional CollaborationCustomer-Focused PracticesRisk Management
Tools & Technologies
Learning Management SystemAbsorb LMS
Certifications & Qualifications
Associates DegreeJob-Specific Certifications
Industry Keywords
SaaSTechnologyHospitalityChannel PartnerCustomer Success
About the role
Key responsibilities & impact- Leverage established training programs and deliver varied training to employees within the assigned business unit
- Deliver moderately complex business or job-specific training to attain learning objectives and meet learners' needs
- Deliver stand-up classroom instruction as needed
- Partner with enterprise trainers to review or develop training materials
- Coordinate training materials, facilities, and equipment within the business unit
- Monitor participant progress and instructional program effectiveness
- Review training materials for organizational needs, learner backgrounds, course objectives, quality, and content accuracy
- Partner with enterprise training to modify training materials as appropriate
- Evaluate employees' learning performance and related improvements
- Liaise with employees and trainers to facilitate learning activities
- Apply customer-focused practices and manage risks in accordance with PNC's Enterprise Risk Management Framework
Requirements
What you’ll need- 2+ years of experience in Learning & Development, Training, Enablement, Customer Success, or a related field
- Experience preferably in a SaaS, technology, hospitality, or channel partner environment
- Excellent communication, presentation, and cross-functional collaboration skills
- Ability to work effectively with subject matter experts, product teams, customer success teams, and external partners
- Comfortable leading live training, workshops, webinars, and onboarding sessions
- Strong content development skills, including training materials, job aids, process documentation, knowledge base articles, videos, and learning assessments
- Experience with a Learning Management System, including course administration, learner tracking, reporting, and content maintenance, is a bonus
- Experience with Absorb LMS is a plus
- Ability to facilitate instructor-led training sessions virtually and in person
- Typically requires 4+ years of related business or functional experience
- Associates or equivalent degree, or comparable combination of education, job-specific certifications, and experience
- Must work from a quiet, secure, and confidential home-based workspace if approved for remote work
- PNC will not provide sponsorship for employment visas or participate in STEM OPT
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
- Incentive eligibility based upon company, business and/or individual performance