Loan Support Analyst – Commercial Loan Servicing

PNC

. Execute varied transactions and processes using standard procedures .

Posted 10/24/2026full-timeUnited StatesMid-LevelSenior💰 $37,500 - $68,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex accounts and transactions while ensuring compliance with policies and procedures. Proficient in analytical thinking, decision making, and effective communication to support operational functions and customer interactions.

Highest-signal resume keywords

Account ManagementTransaction ProcessingRegulatory ComplianceAnalytical ThinkingEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Transaction ProcessingLoan DocumentationRisk Mitigation StrategiesCapital ManagementCompliance Requirements

Soft Skills

Attention to DetailDecision MakingCritical ThinkingFlexibilityAdaptability

Industry Keywords

Operational FunctionsProblem Management ProcessesStandard Operating ProceduresDue DiligenceService-Level Compliance

About the role

Key responsibilities & impact

Execute varied transactions and processes using standard procedures
Manage specialized products or functional areas, including large, complex, and sensitive accounts or portfolios
Process and reconcile moderately complex transactions according to policies and procedures
Partner with internal and external business partners to route communications, documents, and action items
Identify and resolve exceptions and escalate appropriately
Interact with customers and manage assigned accounts or portfolios
Ensure materials and documentation are available to complete transactions
Provide responses and documentation to inquiries and ad hoc requests
Research workflows and received work and provide feedback
Review transactions and related documents for completeness, accuracy, service-level compliance, and adherence to policies and procedures
Support commercial bankers with loan account resolution by providing payoffs, payment history, projected loan payments, and other requested information
Process payments and advance transfers

Requirements

What you’ll need

Associate degree or equivalent degree
Typically 3+ years of related experience
Comparable combination of education, job-specific certifications, and experience, including military service, may substitute for a degree
Knowledge of analytical thinking, capital management, compliance requirements, documentation, due diligence, loan documentation, regulatory compliance, and risk mitigation strategies
Accuracy and attention to detail
Decision making and critical thinking
Effective communications
Flexibility and adaptability
Ability to manage multiple priorities
Knowledge of operational functions, problem management processes, products and services, and standard operating procedures
Must be authorized to work without employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level and years of service
Potential remote work in select geographic locations, subject to approval
Reasonable workplace accommodations