Loan Support Analyst – Commercial Loan Servicing

PNC

. Support commercial bankers in resolving loan accounts .

Posted 10/23/2026full-timeUnited StatesMid-LevelSenior💰 $37,500 - $68,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing loan accounts and transactions while ensuring compliance with regulatory requirements. Proficient in analytical thinking, risk management, and effective communication to support commercial banking operations.

Highest-signal resume keywords

Loan DocumentationRisk Mitigation StrategiesAnalytical ThinkingDecision MakingOperational Functions

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Transaction ProcessingPayment History AnalysisPortfolio ManagementCompliance RequirementsDue DiligenceDocument ReviewRisk AssessmentCritical Thinking

Soft Skills

Attention To DetailEffective CommunicationFlexibilityAdaptabilityAbility To Manage Multiple Priorities

Industry Keywords

Enterprise Risk ManagementStandard Operating ProceduresCapital ManagementProblem Management ProcessesService-Level Compliance

About the role

Key responsibilities & impact

Support commercial bankers in resolving loan accounts
Provide payoffs, payment history, projected loan payments, and other requested information
Process payments and advance transfers
Execute varied transactions and processes using standard procedures
Manage specialized products or functional areas and potentially complex or sensitive accounts or portfolios
Process and reconcile moderately complex transactions according to policies and procedures
Partner with internal and external business partners to route communications, documents, and action items
Identify and resolve exceptions, escalating appropriately
Interact with customers and manage assigned accounts or portfolios
Ensure materials and documentation are available to complete transactions
Respond to inquiries and ad hoc requests
Conduct research and provide workflow feedback
Review transactions and related documents for completeness, accuracy, service-level compliance, and policy conformance
Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework

Requirements

What you’ll need

Associate degree or equivalent degree, plus related experience or product knowledge
Typically requires 3+ years of experience
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
Knowledge of analytical thinking, capital management, compliance requirements, documentation, due diligence, loan documentation, regulatory compliance, and risk mitigation strategies
Accuracy and attention to detail
Decision making and critical thinking
Effective communications
Flexibility and adaptability
Ability to manage multiple priorities
Knowledge of operational functions, problem management processes, products and services, and standard operating procedures
No required certifications
No required licenses
No required or preferred language assessments
Must not require employment visa sponsorship; PNC will not participate in STEM OPT
Subject to FDIA Section 19 requirements and, for registered roles, SAFE Act and/or FINRA requirements

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance
Reasonable accommodations for applicants and qualified individuals with disabilities