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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in commercial real estate loan servicing, including compliance with loan documentation and transaction processing. Proficient in analyzing complex loan agreements and maintaining accurate servicing records while supporting onboarding and collection activities.
Highest-signal resume keywords
Commercial Real Estate Loan ServicingLoan Documentation ComplianceCovenant Compliance TestingInvestor ReportingCollection Activities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan Agreement AnalysisTransaction ProcessingServicing Agreements KnowledgeEscrow ManagementRegulatory ComplianceRisk Mitigation StrategiesFinancial AnalysisData ReportingLoan Payment ProcessingDelinquency Monitoring
Soft Skills
Effective CommunicationAnalytical ThinkingAttention to DetailDecision MakingCustomer Interaction
Tools & Technologies
CRE Insight PortalServicing System
Industry Keywords
CMBS LoansBalance Sheet LoansAgency LoansTax AdministrationInsurance Administration
About the role
Key responsibilities & impact- Support day-to-day servicing of a portfolio of commercial real estate loans, including CMBS, balance sheet, and agency loans
- Ensure compliance with loan documents and accurate transaction processing
- Provide timely reporting to stakeholders
- Analyze and interpret complex loan agreements to apply loan terms in servicing activities
- Perform servicing activities in compliance with servicing agreements, documentation, internal policies and procedures, and applicable laws and regulations
- Resolve non-compliant issues through written and verbal communication with internal and external parties
- Review and process loan payments, escrows, and reserve account disbursements
- Assist with periodic investor, internal, and regulatory reporting
- Perform covenant compliance testing
- Maintain accurate and current loan servicing records
- Support onboarding of new loans and transitions of paid-off or transferred loans
- Support tax and insurance administration
- Perform collection activities on delinquent accounts
- Exercise funds disbursement authority when applicable
- Review reports to identify exceptions, ensure quality, and support risk mitigation
- Identify and contact authorized parties to complete Borrower Admin registration for CRE Insight access
- Process borrower requests through phone, email, and the CRE Insight portal
- Research and process incoming and aged funds
- Monitor delinquencies and perform collection activities
- Review and process borrower-requested late-charge waivers
- Complete address changes, audit confirmations, and rate-cap reviews
- Communicate and collaborate with functional departments to address borrower questions and issues
Requirements
What you’ll need- Associate degree or equivalent degree
- Typically requires 4+ years of related business or functional experience
- In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
- Knowledge of commercial real estate loan servicing, including CMBS, balance sheet, and agency loans
- Ability to analyze and interpret complex loan agreements
- Ability to apply loan terms accurately in loan servicing activities
- Knowledge of servicing agreements, loan documentation, internal policies and procedures, and applicable laws and regulations
- Ability to resolve non-compliant issues through written and verbal communication
- Ability to review and process loan payments, escrows, and reserve account disbursements
- Ability to prepare or assist with investor, internal, and regulatory reports
- Ability to perform covenant compliance testing
- Ability to maintain accurate loan servicing records in a servicing system
- Ability to support new-loan onboarding and paid-off or transferred-loan transitions
- Ability to support tax and insurance administration
- Ability to perform collection activities on delinquent accounts
- Preferred skills: analytical thinking, capital management, compliance requirements, documentation, due diligence, loan documentation, regulatory compliance, risk mitigation strategies
- Competencies: accuracy and attention to detail, consulting, customer interaction, decision making and critical thinking, effective communications, financial analysis, managing multiple priorities, operational functions, products and services, relationship management
- No required certifications or licenses
- No required or preferred language assessments
- Must not require employment visa sponsorship; PNC will not participate in STEM OPT
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
- Remote work may be available in select geographic locations, subject to approval
- Quiet, secure, and confidential home-based workspace when working remotely