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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in commercial real estate loan servicing, including compliance with loan documentation and regulatory requirements. Proficient in financial analysis, customer relationship management, and risk mitigation strategies.
Highest-signal resume keywords
Commercial Real Estate Loan ServicingRegulatory ComplianceFinancial AnalysisCustomer InteractionRisk Mitigation Strategies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan DocumentationAnalytical ThinkingDue DiligenceAccuracy and Attention to DetailCovenant Compliance Testing
Soft Skills
CommunicationCollaborationProblem-Solving
Tools & Technologies
CRE Insight Portal
Industry Keywords
CMBSBalance Sheet LoansAgency LoansDelinquency MonitoringFunds Disbursement
About the role
Key responsibilities & impact- Support day-to-day servicing of a portfolio of commercial real estate loans, including CMBS, balance sheet, and agency loans
- Identify and contact authorized parties to complete Borrower Admin registration for CRE Insight access
- Process borrower requests via phone, email, and CRE Insight portal
- Research and process incoming and aged funds
- Monitor delinquencies and perform collection activities
- Review and process borrower-requested late charge waivers
- Complete address changes, audit confirmations, and rate cap reviews
- Communicate and collaborate with functional departments to resolve borrower questions and issues
- Apply loan terms accurately in servicing activities while complying with servicing agreements, loan documentation, internal policies, laws, and regulations
- Resolve non-compliant issues through written and verbal communication with internal and external parties
- Review and process loan payments, escrows, and reserve account disbursements
- Assist with periodic investor, internal, and regulatory reporting
- Perform covenant compliance testing and review reports for exceptions
- Maintain accurate, up-to-date loan servicing records
- Support onboarding of new loans and transition of paid-off or transferred loans
- Support tax and insurance administration
- Exercise funds disbursement authority when applicable
- Contribute to quality and risk mitigation efforts
Requirements
What you’ll need- Associates or equivalent degree, or comparable combination of education, job-specific certification(s), and experience
- Typically 4+ years of related business or functional experience
- Appropriate knowledge, skills, and abilities for the role
- Analytical thinking
- Capital management
- Compliance requirements
- Documentation and loan documentation
- Due diligence
- Regulatory compliance
- Risk mitigation strategies
- Accuracy and attention to detail
- Financial analysis
- Customer interaction and relationship management
- Must be able to analyze and interpret complex loan agreements
- No required certifications
- No required licenses
- No required or preferred language assessments
- PNC will not provide sponsorship for employment visas or participate in STEM OPT
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level
- Remote work may be available in select geographic locations, subject to approval
- Home-based workspace option when approved for remote work