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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in loan origination, customer relationship management, and financial analysis while effectively collaborating with stakeholders to deliver customized mortgage solutions. Proficient in assessing risks and ensuring compliance with lending guidelines.
Highest-signal resume keywords
Loan OriginationCustomer Relationship ManagementFinancial AnalysisMortgage ProductsSales Tasks
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan SolutionsDocumentation ReviewRisk ManagementCustomer Pipeline ManagementSales CallsClient ProspectingCustomer Solutions DevelopmentComplianceCustomer Experience ManagementMatrix Management
Soft Skills
Effective CommunicationCollaboration
Industry Keywords
Banking ProductsConsumer Financial Protection BureauMortgage Transactions
About the role
Key responsibilities & impact- Recommend loan solutions according to lending guidelines and clients' requirements
- Manage a portfolio of customer relationships
- Seek opportunities to retain and develop new clients
- Conduct sales calls
- Develop and prepare loan solutions
- Refer products and services
- Review documentation for compliance
- Manage the customer pipeline for efficiency
- Collaborate with internal and external stakeholders to complete mortgage transactions
- Collect and analyze customer financial information for multifaceted and/or complex borrowers
- Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework
- Create customized customer solutions based on customer needs and satisfaction
Requirements
What you’ll need- Proven production history preferred
- Appropriate knowledge, skills, and abilities for the role
- Knowledge of banking products, client prospecting, customer relationships, customer solutions, documentation, mortgages, and sales
- Competency in customer experience management, effective communications, financial analysis, loan origination, matrix management, mortgage products, sales tasks and activities, scheduling work and activities, and selling
- University/college degree with less than 1 year of professional experience and/or successful completion of a formal development program typically required for roles at this level
- In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered
- Candidates must satisfy applicable Consumer Financial Protection Bureau background-check requirements
- No required certifications
- No required or preferred language assessments
- No employment visa sponsorship or STEM OPT participation
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year
- 15 to 25 vacation days each year, depending on career level
- Additional paid time off based on years of service
- Incentive-eligible compensation based upon company, business and/or individual performance