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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in loan origination and customer relationship management, with a strong focus on financial analysis and compliance with lending guidelines. Proven ability to develop tailored loan solutions and effectively communicate with clients to enhance customer experience.
Highest-signal resume keywords
Loan OriginationCustomer Relationship ManagementFinancial AnalysisSales SkillsKnowledge of Banking Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan Solutions DevelopmentDocumentation ReviewCustomer Financial AnalysisMortgage Products KnowledgeClient Prospecting
Soft Skills
Effective CommunicationCustomer Experience Management
Industry Keywords
Lending GuidelinesEnterprise Risk Management FrameworkConsumer Financial Protection Bureau RegulationsSales Tasks and Activities
About the role
Key responsibilities & impact- Recommend loan solutions according to lending guidelines and client requirements
- Manage a portfolio of customer relationships
- Identify opportunities to retain and develop new clients
- Conduct sales calls
- Develop and prepare loan solutions
- Refer products and services
- Review documentation for compliance
- Manage the customer pipeline for efficiency
- Collaborate with internal and external stakeholders to complete mortgage transactions
- Collect and analyze customer financial information for multifaceted and/or complex borrowers
- Maintain customer-focused practices and manage risks in accordance with PNC's Enterprise Risk Management Framework
Requirements
What you’ll need- University / college degree typically required, with less than 1 year of professional experience and/or successful completion of a formal development program
- In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
- Knowledge of banking products and mortgages
- Client prospecting and customer relationship management
- Customer solutions and documentation
- Sales skills
- Customer experience management
- Effective communications
- Financial analysis
- Loan origination
- Mortgage products
- Sales tasks and activities
- Scheduling work and activities
- Selling
- Must satisfy additional background checks required by Consumer Financial Protection Bureau regulations
- No employment visa sponsorship or STEM OPT
- No required certifications or language assessments
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level
- Paid time off based on years of service