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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Loan Origination and Customer Experience Management while effectively managing customer relationships and sales activities. Proficient in Financial Analysis and compliance with regulatory requirements, ensuring customized solutions for complex borrowers.
Highest-signal resume keywords
Loan OriginationCustomer Experience ManagementFinancial AnalysisClient ProspectingMortgage Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Banking ProductsCustomer SolutionsDocumentationSalesRisk Management
Soft Skills
Effective CommunicationsInnovation
Industry Keywords
Consumer Financial Protection BureauSection 19 of the FDIASAFE ActFINRA
About the role
Key responsibilities & impact- Recommend loan solutions in accordance with lending guidelines and clients' requirements
- Manage a portfolio of customer relationships
- Seek prospective opportunities to retain and/or develop new clients
- Conduct sales calls
- Develop and prepare loan solutions and refer products and services
- Review documentation to ensure compliance
- Manage the customer pipeline for efficiency
- Collaborate with internal and external stakeholders to complete mortgage transactions
- Collect and analyze customer financial information for multifaceted and/or complex borrowers
- Apply customer-focused practices and create customized customer solutions
- Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework
Requirements
What you’ll need- Proven history of production in the market
- Appropriate knowledge, skills, and abilities for the role
- Preferred skills: Banking Products, Client Prospecting, Customer Relationships, Customer Solutions, Documentations, Innovation, Mortgages, Sales
- Competencies: Customer Experience Management, Effective Communications, Financial Analysis, Loan Origination, Matrix Management, Mortgage Products, Sales Tasks and Activities, Scheduling Work and Activities, Selling
- Typically a university/college degree with less than 1 year of professional experience and/or successful completion of a formal development program
- In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered
- No required certifications
- Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations
- No required or preferred language assessments
- PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position
- Position subject to Section 19 of the FDIA and, for any registered role, the SAFE Act and/or FINRA requirements regarding certain criminal history
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year
- 15 to 25 vacation days each year, depending on career level and years of service