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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in loan origination, financial analysis, and customer relationship management while effectively coaching and managing a high-performing mortgage loan officer team. Proven ability to develop client relationships and ensure compliance with banking regulations.
Highest-signal resume keywords
Loan OriginationFinancial AnalysisCustomer Relationship ManagementCoaching OthersSales Activities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan SolutionsBanking ProductsMortgage ProductsClient ProspectingDocumentation ReviewPipeline ManagementRisk ManagementSales Force DevelopmentCompliance KnowledgeMarket Geography Coverage
Soft Skills
CollaborationCoachingCustomer Experience ManagementTeam ManagementCommunication
Certifications & Qualifications
Job-Specific CertificationSAFE Act ComplianceFINRA Requirements
Industry Keywords
Consumer Financial Protection BureauFDIA Section 19Mortgage TransactionsSales Force EfficiencyHigh-Performing Teams
About the role
Key responsibilities & impact- Recommend loan solutions in accordance with lending guidelines and clients' requirements
- Manage daily loan activities of a small, high-performing Mortgage Loan Officer team
- Manage a portfolio of customer relationships
- Seek prospective opportunities to retain and/or develop new clients
- Prepare loan solutions and refer other banking products and services
- Review documentation to ensure compliance
- Grow, retain, and develop an effective sales force covering the market geography
- Manage own and the team's pipeline for efficiency
- Collaborate with internal and external stakeholders to complete mortgage transactions
- Collect and analyze customer financial information for multifaceted and/or complex borrowers
- Coach others and manage customer experience, risk, sales tasks, and activities
Requirements
What you’ll need- 2+ years of relevant professional experience
- University/college degree typically required, or comparable combination of education, job-specific certification(s), and experience, including military service, in lieu of a degree
- Proven history of production in the market
- Knowledge of banking products, mortgages, and mortgage products
- Client prospecting and customer relationship management
- Loan origination and financial analysis
- Sales and selling activities
- Coaching others and matrix management
- Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations
- Must comply with applicable FDIA Section 19 and, for registered roles, SAFE Act and/or FINRA requirements
- PNC will not provide sponsorship for employment visas or participate in STEM OPT
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year
- 15 to 25 vacation days each year, depending on career level
- Incentive-eligible compensation based upon company, business and/or individual performance