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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing mortgage loan activities, client relationship management, and compliance with banking regulations. Proven ability to develop customized loan solutions and effectively lead a high-performing sales team.
Highest-signal resume keywords
Loan OriginationCustomer Relationship ManagementFinancial AnalysisSales SkillsCoaching Others
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Banking ProductsMortgagesCustomer SolutionsDocumentationClient ProspectingSales TasksMatrix ManagementCompliance ReviewRisk ManagementCustomer Financial Analysis
Soft Skills
Effective CommunicationsCustomer Experience ManagementDecision-Making
Certifications & Qualifications
Job-Specific CertificationSAFE Act ComplianceFINRA Requirements
Industry Keywords
Consumer Financial Protection BureauFederal Deposit Insurance ActMortgage TransactionsSales Force DevelopmentMarket Geography
About the role
Key responsibilities & impact- Recommend loan solutions according to lending guidelines and clients' requirements
- Manage daily loan activities of a small, high-performing Mortgage Loan Officer team
- Manage a portfolio of customer relationships
- Seek prospective opportunities to retain and/or develop new clients
- Prepare loan solutions and refer other banking products and services
- Review documentation to ensure compliance
- Grow, retain, and develop an effective sales force covering the market geography
- Manage personal and team pipelines for efficiency
- Collaborate with internal and external stakeholders to complete mortgage transactions
- Collect and analyze customer financial information for multifaceted and/or complex borrowers
- Demonstrate customer-focused decision-making and create customized customer solutions
- Assess and manage business risks in alignment with PNC's Enterprise Risk Management Framework
Requirements
What you’ll need- 2+ years of relevant professional experience
- University/college degree typically required, or a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree
- Proven history of production in the market
- Knowledge of banking products, mortgages, and mortgage products
- Client prospecting and customer relationship management
- Customer solutions and documentation
- Sales skills and sales tasks and activities
- Coaching others
- Customer experience management
- Effective communications
- Financial analysis
- Loan origination
- Matrix management
- Candidates must be able to satisfy additional background checks required by Consumer Financial Protection Bureau regulations
- Position subject to Section 19 of the Federal Deposit Insurance Act and, for registered roles, the SAFE Act and/or FINRA requirements
- PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level