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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing mortgage loan activities, developing customer relationships, and ensuring compliance with lending guidelines. Proficient in financial analysis and effective communication to drive sales and client retention.
Highest-signal resume keywords
Mortgage Loan OriginationCustomer Relationship ManagementFinancial AnalysisSales ManagementCompliance Review
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan SolutionsBanking ProductsDocumentation ReviewRisk ManagementClient ProspectingSales TasksMortgage ProductsCoachingMatrix ManagementCustomer Solutions
Soft Skills
Effective CommunicationCustomer Experience Management
Industry Keywords
Consumer Financial Protection Bureau RegulationsPortfolio ManagementHigh-Performing TeamsMarket GeographyProspective Opportunities
About the role
Key responsibilities & impact- Recommend loan solutions in accordance with lending guidelines and clients' requirements
- Manage daily loan activities of a small, high-performing Mortgage Loan Officer team
- Manage a portfolio of customer relationships
- Seek prospective opportunities to retain and/or develop new clients
- Prepare loan solutions and refer other banking products and services
- Review documentation to ensure compliance
- Grow, retain, and develop an effective sales force covering the market geography
- Manage personal and team pipelines for efficiency
- Collaborate with internal and external stakeholders to complete mortgage transactions
- Collect and analyze customer financial information for multifaceted and/or complex borrowers
- Assess and manage risks in accordance with PNC's Enterprise Risk Management Framework
Requirements
What you’ll need- 2+ years of relevant professional experience typically required for roles at this level
- University/college degree typically required, or a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
- Proven production history preferred
- Knowledge of banking products, client prospecting, customer relationships, customer solutions, documentation, mortgages, and sales
- Competencies in coaching others, customer experience management, effective communications, financial analysis, loan origination, matrix management, mortgage products, sales tasks and activities, and selling
- Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations
- No required certifications
- No required or preferred language assessments
- Must not require employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year
- 15 to 25 vacation days each year, depending on career level