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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mortgage loan origination, customer relationship management, and compliance with financial regulations. Proven ability to lead a high-performing team while effectively managing loan activities and developing client solutions.
Highest-signal resume keywords
Mortgage Loan OriginationCustomer Relationship ManagementFinancial AnalysisSales ManagementCompliance with CFPB Regulations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan SolutionsDocumentation ReviewCustomer Financial AnalysisBanking Products KnowledgeSales Tasks and ActivitiesMatrix ManagementClient ProspectingMortgage Products KnowledgeRisk ManagementCoaching Others
Soft Skills
Effective CommunicationCustomer Experience ManagementDecision-Making
Certifications & Qualifications
Job-Specific CertificationSAFE Act ComplianceFINRA Requirements
Industry Keywords
Consumer Financial Protection BureauSection 19 of the FDIAMortgage TransactionsSales Force DevelopmentMarket Geography
About the role
Key responsibilities & impact- Recommend loan solutions in accordance with lending guidelines and clients’ requirements
- Manage daily loan activities of a small, high-performing Mortgage Loan Officer team
- Manage a portfolio of customer relationships
- Seek prospective opportunities to retain and/or develop new clients
- Prepare loan solutions and refer other banking products and services
- Review documentation to ensure compliance
- Grow, retain, and develop an effective sales force covering the market geography
- Manage own and team pipeline for efficiency
- Collaborate with internal and external stakeholders to complete mortgage transactions
- Collect and analyze customer financial information for multifaceted and/or complex borrowers
- Demonstrate customer-focused decision-making and manage risks in accordance with PNC’s Enterprise Risk Management Framework
Requirements
What you’ll need- Proven history of production in the market
- 2+ years of relevant professional experience
- University/college degree typically required, or a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree
- Knowledge of banking products, client prospecting, customer relationships, customer solutions, documentation, innovation, mortgages, and sales
- Competencies in coaching others, customer experience management, effective communications, financial analysis, loan origination, matrix management, mortgage products, sales tasks and activities, and selling
- Must satisfy additional background checks required by Consumer Financial Protection Bureau regulations
- Position subject to Section 19 of the FDIA and, for registered roles, SAFE Act and/or FINRA requirements regarding certain criminal history
- PNC will not provide sponsorship for employment visas or participate in STEM OPT
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level
- Additional paid time off based on years of service