Operations Advisor – Complex Loans Administration

PNC

. Support critical operational support services, processes, capabilities, or initiatives within an operational unit .

Posted 10/26/2026full-timeUnited StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational support services, compliance with regulations, and process management within commercial real estate. Proven ability to analyze performance metrics, drive process improvements, and effectively communicate with stakeholders.

Highest-signal resume keywords

Operational Support ServicesCompliance ManagementProcess ImprovementPerformance MeasurementRisk Mitigation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process ManagementPerformance StatisticsCash ManagementRegulatory ComplianceOperational FunctionsStandard Operating ProceduresRisk Mitigation StrategiesData Analysis

Soft Skills

Effective CommunicationDecision-MakingCritical ThinkingAttention to DetailConsulting SkillsResults OrientationPersonal InitiativeAbility to Manage Multiple Priorities

Industry Keywords

Commercial Real EstateService AgreementsLoan DocumentsPerformance Indicators

About the role

Key responsibilities & impact

Support critical operational support services, processes, capabilities, or initiatives within an operational unit
Ensure performance and risk indicators are met
Service a complex commercial real estate portfolio with active cash management activities
Ensure compliance with servicing agreements, loan documents, policies, procedures, and applicable regulations
Establish and monitor process performance measurements and business impact
Prepare performance statistics and reports for internal stakeholders and senior management
Monitor production workflow and assist team members with escalated process issues
Independently identify and resolve exceptions and serve as a point of escalation
Monitor production and process effectiveness and efficiency
Determine and drive change and improvement efforts
Ensure adherence to policies, procedures, and regulatory standards
Independently resolve compliance issues and drive risk mitigation activities

Requirements

What you’ll need

University / college degree typically required, or a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
2+ years of relevant professional experience
Knowledge of accountability, customer solutions, compliance, personal initiative, process improvements, results orientation, risk mitigation strategies, and standard operating procedures
Accuracy and attention to detail
Consulting skills
Decision-making and critical thinking
Effective communications
Ability to manage multiple priorities
Knowledge of operational functions, process management, products and services, and standard operating procedures
Must be eligible to work without employment visa sponsorship or STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Benefits for full-time and part-time employees, depending on eligibility