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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational performance monitoring, process management, and compliance adherence, with a strong focus on risk mitigation and process improvement. Capable of preparing detailed performance reports and effectively communicating with stakeholders.
Highest-signal resume keywords
Operational Performance MonitoringProcess ManagementRisk Mitigation StrategiesCompliance AdherenceEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process Performance MeasurementPerformance Statistics PreparationProduction Workflow MonitoringChange ManagementStandard Operating Procedures Knowledge
Soft Skills
Attention to DetailDecision MakingCritical ThinkingConsulting SkillsAbility to Manage Multiple Priorities
Industry Keywords
Operational Support ServiceRegulatory StandardsCustomer SolutionsResults OrientationEscalation Management
About the role
Key responsibilities & impact- Support a critical operational support service, process, capability, or initiative within an operational unit
- Ensure operational performance and risk indicators are met
- Establish and monitor process performance measurements and business impact
- Prepare performance statistics and reports for internal stakeholders and senior management
- Monitor production workflow and assist team members with escalated process issues
- Independently identify and resolve exceptions and serve as a point of escalation
- Monitor production and/or process effectiveness and efficiency
- Determine and/or drive change and improvement efforts in production and processes
- Ensure adherence to policies, procedures, and regulatory standards
- Independently resolve compliance issues and drive risk mitigation activities
Requirements
What you’ll need- University / college degree typically required, with a Bachelor's degree stated under Education
- 2+ years of relevant professional experience
- In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
- Knowledge of accountability, customer solutions, compliance, personal initiative, process improvements, results orientation, risk mitigation strategies, and standard operating procedures
- Accuracy and attention to detail
- Consulting skills
- Decision making and critical thinking
- Effective communications
- Ability to manage multiple priorities
- Knowledge of operational functions, process management, products and services, and standard operating procedures
- Must comply with PNC's employment visa sponsorship policy; PNC will not provide employment visa sponsorship or participate in STEM OPT
- Subject to Section 19 of the Federal Deposit Insurance Act and, for any registered role, SAFE Act and/or FINRA requirements regarding certain criminal history
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level
- Additional time off based on years of service