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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong problem-solving abilities and attention to detail in reviewing and resolving client orders, ensuring compliance with policies and procedures. Capable of collaborating with internal and external partners to enhance workflow and support process improvement initiatives.
Highest-signal resume keywords
Client Order ResolutionTransaction Accuracy ReviewProcess Improvement ParticipationVendor Issue ResearchTraining and Onboarding Assistance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Attention to DetailProblem-SolvingCommunicationCollaboration
Industry Keywords
AML Service PartnersRisk MitigationQuality MonitoringStanding OrdersCash Vault
Tech Stack
Tools & technologiesVault
About the role
Key responsibilities & impact- Review and resolve client rejected orders in a timely manner
- Set up standing orders for Cash Vault customers
- Research vendor issues listed on daily reports
- Research issues in group mailboxes
- Work on monthly reporting from AML service partners
- Execute routine transactions and processes using standard policies and procedures
- Identify and escalate exceptions
- Partner with internal service partners to route calls, documents, and action items
- Interact with external customers to complete transactions when needed
- Ensure required materials and documentation are available
- Confirm equipment is operational when applicable
- Respond to inquiries and ad hoc requests for a specialized product or function
- Provide feedback on workflow and work received
- Participate in process improvement projects
- Assist with training and onboarding new hires
- Review transactions and related documents for accuracy and policy compliance
- Participate in risk mitigation activities and monitor quality and exceptions
Requirements
What you’ll need- Typically less than 1 year of related experience
- Related experience or product knowledge may be required to accomplish primary duties
- No university/college degree, high school diploma, or GED required
- Comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree
- No required certifications
- No required licenses
- No required or preferred language assessments
- Must work Monday–Friday, 8:00am–4:30pm EST
- PNC will not provide sponsorship for employment visas or participate in STEM OPT
- If approved for remote work, must maintain a quiet, secure, and confidential home-based workspace
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level and years of service