Operations Associate – Health Care Operations

PNC

. Execute routine transactions and processes using standard policies and procedures .

Posted 10/16/2026full-timeCleveland • Ohio • United StatesJuniorMid-Level💰 $30,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong data entry and transaction processing skills while ensuring operational accuracy and compliance with established procedures. Capable of managing multiple priorities in a fast-paced environment, with a focus on customer service and risk management.

Highest-signal resume keywords

Data Entry SkillsTransaction ProcessingCustomer Service OrientationAttention to DetailProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Payment ProcessingFinancial Transaction ReviewReconciliationDocumentation ValidationWorkflow Improvement

Soft Skills

Operational AccuracyRisk AwarenessMulti-Priority Management

Industry Keywords

Healthcare Revenue Cycle SupportBanking OperationsAccounts ReceivableAccounts PayableLockbox Processing

About the role

Key responsibilities & impact

Execute routine transactions and processes using standard policies and procedures
Support specialized products or functional areas when assigned
Process healthcare-related payment transactions accurately and on time
Review and reconcile financial transactions according to established procedures
Validate documentation and ensure transactions meet service-level standards and compliance requirements
Partner with internal service teams to route calls, documents, requests, and customer inquiries
Ensure appropriate materials and documentation are available to complete transactions
Confirm equipment is operational, if applicable
Provide responses and documentation to inquiries and ad hoc requests
Provide feedback on workflow and work received
Identify processing errors and support workflow improvements
Review transactions and related documents to verify accuracy and conformance with policies, procedures, and service levels
Maintain focus on risk management, accuracy, and customer service

Requirements

What you’ll need

Remote work based within the Cleveland, Ohio area, subject to approval
Ability to work Monday to Friday, 7:00 am to 3:30 pm
Ability to work in a quiet, secure, and confidential home-based workspace if approved for remote work
Occasional in-office participation may be required based on business needs
Experience in a fast-paced, high-volume processing environment with strict deadlines is desired
Strong attention to detail and operational accuracy
Data entry and transaction processing skills
Customer service orientation
Ability to manage multiple priorities and meet deadlines
Problem-solving and risk awareness
Prior experience in banking operations, lockbox processing, payment processing, medical billing/payment posting, accounts receivable/payable, treasury operations, healthcare revenue cycle support, or back-office financial services operations is desired
No prior experience is required
No university/college degree, high school diploma, GED, or significant experience/product knowledge is required
Comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree
No required certifications
No required licenses
PNC will not provide sponsorship for employment visas or participate in STEM OPT
Subject to Section 19 of the Federal Deposit Insurance Act and, for any registered role, the SAFE Act and/or FINRA requirements

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level
Opportunities for overtime
Incentive eligible, with payment based upon company, business and/or individual performance
Remote work eligibility in select geographic locations, subject to approval