Operations Lead, Senior

PNC

. Train and delegate work to other team members .

Posted 10/7/2026full-timeCleveland • Ohio • United StatesSenior💰 $41,250 - $68,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in team management, effective communication, and operational oversight while ensuring compliance and process improvements. Capable of handling complex transactions and providing guidance on escalated issues.

Highest-signal resume keywords

People ManagementProcess ImprovementsRisk Mitigation StrategiesStandard Operating Procedures (SOP)Effective Communications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingWorkflow CoordinationOperational FunctionsProcess ManagementRisk Mitigation

Soft Skills

Coaching OthersAccountabilityPersonal InitiativeProblem SolvingManaging Multiple Priorities

Certifications & Qualifications

Job-Specific Certification

Industry Keywords

ComplianceAccuracy and Attention to DetailContinuous ImprovementService-Level ConformanceTeam Development

About the role

Key responsibilities & impact

Train and delegate work to other team members
Process difficult transactions
Lead projects
Work on system enhancements and testing
Lead procedure changes
Oversee operations workflow and assist with complex transactions/processes
Monitor and coordinate workflow and resolve escalated issues
Process and/or reconcile moderate- to high-risk and high-value transactions
Partner internally to identify, resolve, and provide guidance on escalations
Interact with external customers and third parties on transactions and escalated issues
Coach team members and provide training
Lead team huddles, meetings, and continuous improvement sessions
Provide input on team member performance and development
Provide consultation and advice to internal and external customers
Review processes and drive improvements and implementation
Update standard operating procedures
Participate in projects and serve as a subject matter resource
Review transactions and documents for completeness, accuracy, service-level conformance, and compliance
Participate in risk mitigation activities
Verify completeness and accuracy of procedures

Requirements

What you’ll need

Must be based in Cleveland or the Cleveland area
Must report to the Cleveland office at least once a week
Weekly in-person meetings in Cleveland are mandatory
University/college degree typically required, or a comparable combination of education, job-specific certification(s), and experience may be considered in lieu of a degree
Bachelor's degree
Less than 1 year of professional experience and/or successful completion of a formal development program typically required
Appropriate knowledge, skills, and abilities for the role
Accountability
Ensure Compliance
People Management
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Accuracy and Attention to Detail
Coaching Others
Effective Communications
Managing Multiple Priorities
Operational Functions
Problem Solving
Process Management
Products and Services
Standard Operating Procedures
Must not require employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level
Incentive-eligible compensation based on company, business and/or individual performance