Operations Manager 2 – Commercial Mortgage Backed Securities, Servicing

PNC

. Develop the operations strategy and execute the operating plan .

Posted 10/17/2026full-timeMissouri • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and executing operations strategies, managing teams, and overseeing complex processes within the CMBS servicing domain. Proven ability to drive results through effective communication, decision-making, and risk mitigation strategies.

Highest-signal resume keywords

Operations Strategy DevelopmentTeam ManagementProcess ManagementRisk Mitigation StrategiesCustomer Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementProcess ImprovementStandard Operating ProceduresFinancial AnalysisData ReviewRisk AssessmentProject ManagementCompliance ManagementLoan AdministrationACH Processing

Soft Skills

Effective CommunicationDecision MakingCritical ThinkingProblem SolvingTeam Development

Industry Keywords

CMBS ServicingOperational FunctionsBusiness ResiliencyCustomer InteractionEscalated Issues Resolution

About the role

Key responsibilities & impact

Develop the operations strategy and execute the operating plan
Communicate strategy to the operations team
Manage two or more functions across one or more sites, or manage a complex product, function, or location
Manage managers, supervisors, and/or individual contributors
Manage a team of developing Loan Administrators in CMBS Servicing
Oversee borrower requests, borrower information files, Midland’s proprietary website, incoming funds, collection activities, ACH setup and terminations, late charge waivers, W9 review, and the annual statement process
Achieve desired business results and resolve escalated exceptions related to complex processes and/or product support
Review and oversee end-to-end processes across varying risk and financial value
Interact with customers and third parties to drive results and resolve escalated issues
Coach and develop team members, supervisors, and/or managers
Lead staff meetings and translate strategic direction into tactical operating plans
Advise service partners and customers
Identify and influence strategic improvement initiatives and represent or sponsor operations projects
Develop, review, and/or approve standard operating procedures
Recommend and/or drive policy improvements
Own or oversee the control framework for responsible units
Review transactions, reports, and key risk indicators to identify exceptions and monitor quality
Manage risk mitigation and business resiliency activities and strategies

Requirements

What you’ll need

University/college degree typically required; Education listed as Bachelors
3+ years of industry-relevant experience
2 years of previous managerial experience for an operations or production environment position
Comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree
Knowledge, skills, and abilities appropriate to the role
Competencies in decision making and critical thinking, effective communications, internal resource coordination, operational functions, problem solving, process management, and standard operating procedures
Skills in accountability, customer solutions, ensuring compliance, personal initiative, process improvements, results orientation, risk mitigation strategies, and standard operating procedures
No required certifications
No required licenses
No required or preferred language assessments
Must be eligible to work without employment visa sponsorship; PNC will not provide employment visa sponsorship or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service