Operations Manager II

PNC

. Participate in developing the operations strategy .

Posted 10/24/2026full-timePennsylvania • United StatesMid-LevelSenior💰 $70,125 - $116,875 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing operations teams and functions, with a focus on strategic planning, process management, and risk mitigation. Proven ability to drive business results through effective communication, problem-solving, and employee development.

Highest-signal resume keywords

Operations Strategy DevelopmentPeople LeadershipProcess ManagementRisk Mitigation StrategiesData Analytics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementProcess ImprovementData AnalyticsStandard Operating ProceduresRisk Management

Soft Skills

Effective CommunicationDecision-MakingCritical ThinkingProblem SolvingEmployee Development

Industry Keywords

Foreign Exchange OperationsBusiness ResiliencyCustomer SolutionsAccountabilityInternal Resource Coordination

About the role

Key responsibilities & impact

Participate in developing the operations strategy
Execute the operating plan and communicate strategy to the operations team
Manage two or more functions across one or more sites, or manage a complex product, function, or location
Manage managers, supervisors, and/or individual contributors
Manage business results and act as a senior escalation point
Resolve exceptions related to complex processes and/or product support
Review and oversee end-to-end processes with varying risk and financial value
Interact with customers and third parties to drive business results and resolve escalated issues
Coach and develop team members, supervisors, and/or managers
Lead staff meetings and translate strategic direction into tactical operating plans
Provide consultation and advice to service partners and customers
Identify and influence strategic improvement initiatives
Serve as an operations representative or project sponsor
Develop, review, and/or approve standard operating procedures
Recommend and/or drive policy improvements
Own or oversee the control framework for assigned units
Review transactions, reports, and key risk indicators to identify exceptions and monitor quality
Manage risk mitigation and business resiliency activities and strategies

Requirements

What you’ll need

University / college degree, typically a bachelor's degree
3+ years of industry-relevant experience
2 years of previous managerial experience for an operations or production environment position
Comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree
Preferred experience in foreign exchange (FX) operations
Preferred experience in data analytics
Strong people leadership and employee management/development experience
Knowledge of accountability, customer solutions, compliance, personal initiative, process improvements, results orientation, risk mitigation strategies, and standard operating procedures
Decision-making and critical thinking
Effective communications
Internal resource coordination
Operational functions
Problem solving
Process management
No required certifications
No required licenses
No required or preferred language assessments
Must be eligible to work without employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level