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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing operations and driving strategic initiatives while ensuring compliance and risk mitigation. Proven ability to develop and implement standard operating procedures and improve processes to achieve business results.
Highest-signal resume keywords
Operations Strategy DevelopmentManagerial Experience in OperationsRisk Mitigation StrategiesProcess ManagementEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Standard Operating ProceduresProcess ImprovementsRisk ManagementBusiness ResiliencyDecision-MakingCritical ThinkingOperational FunctionsCustomer SolutionsAccountabilityResults Orientation
Soft Skills
Coaching and DevelopmentProblem-SolvingInternal Resource Coordination
Certifications & Qualifications
Job-Specific Certification
Industry Keywords
FDIA Section 19SAFE ActFINRA Requirements
About the role
Key responsibilities & impact- Participate in developing the operations strategy and execute the operating plan
- Communicate strategy to the operations team
- Manage two or more functions across one or more sites, or manage a complex product, function, or location
- Manage managers, supervisors, and/or individual contributors
- Manage and achieve desired business results
- Act as a senior escalation point and resolve exceptions related to complex processes and product support
- Review and provide oversight of end-to-end processes with varying risk and financial value
- Interact with customers and third parties to drive results and resolve escalated issues
- Coach and develop team members, supervisors, and/or managers
- Lead staff meetings and translate strategic direction into tactical operating plans
- Provide consultation and advice to service partners and customers
- Identify and influence strategic improvement initiatives
- Represent or sponsor the operations group on projects
- Develop, review, and/or approve standard operating procedures
- Recommend and/or drive policy improvements
- Oversee or own the control framework for assigned units
- Review transactions, reports, and key risk indicators to identify exceptions and monitor quality
- Manage risk mitigation and business resiliency activities and strategies
Requirements
What you’ll need- Bachelor's degree / university or college degree
- 3+ years of industry-relevant experience
- 2 years of previous managerial experience for an operations or production environment position
- In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
- Knowledge, skills, and abilities appropriate for the role
- Skills in accountability, customer solutions, compliance, personal initiative, process improvements, results orientation, risk mitigation strategies, and standard operating procedures
- Competencies in decision-making and critical thinking, effective communications, internal resource coordination, operational functions, problem-solving, process management, and standard operating procedures
- Must work from a quiet, secure, and confidential home-based workspace if approved for remote work
- No employment visa sponsorship or STEM OPT participation
- Subject to FDIA Section 19 requirements and, for any registered role, SAFE Act and/or FINRA requirements
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year
- 15 to 25 vacation days each year, depending on career level
- Remote work may be available in select geographic locations, subject to approval
- Reasonable workplace accommodations