Operations Manager – Sub-Servicing Administration

PNC

. Manage a team of developing Loan Administrators within Sub-Servicing Administration .

Posted 10/9/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing teams of Loan Administrators, executing operational plans, and driving process improvements while ensuring compliance and quality in transaction management.

Highest-signal resume keywords

Team ManagementOperational PlanningProcess ImprovementRisk MitigationSupervisory Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Transaction ProcessingPolicy DevelopmentQuality ReviewCompliance ManagementBusiness Resiliency

Soft Skills

CoachingCommunicationProblem SolvingInterpersonal Skills

Industry Keywords

Loan AdministrationSub-ServicingEscalation ManagementStandard Operating ProceduresCustomer Interaction

About the role

Key responsibilities & impact

Manage a team of developing Loan Administrators within Sub-Servicing Administration
Execute the operating plan and communicate strategic direction to the operations team
Manage functions across one or more sites and supervise individual contributors and/or supervisors
Achieve business results and resolve escalations and exceptions
Process and/or reconcile transactions according to established policies and procedures
Partner internally to resolve escalations and provide guidance
Interact with external customers and third parties
Coach and develop team members and lead staff meetings
Translate strategic direction into tactical operating plans
Advise service partners and customers
Identify, influence, and implement process improvements
Represent the operations group on projects
Develop and/or approve standard operating procedures and recommend policy improvements
Review transactions and reports for exceptions, quality, and compliance
Manage risk mitigation and business resiliency activities
Verify procedure completeness and accuracy

Requirements

What you’ll need

Typically 5+ years of related experience
At least 2 years of previous supervisory experience
Related experience or product knowledge to accomplish primary duties
Comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree
Appropriate knowledge, skills, and abilities for the role
PNC will not provide sponsorship for employment visas or participate in STEM OPT
No required degree, certification, license, or language assessment

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service