Operations Manager – Sub-Servicing Administration

PNC

. Manage a team of developing Loan Administrators within PNC’s Sub-Servicing Administration team .

Posted 10/10/2026full-timeOverland Park • Kansas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing teams of Loan Administrators, with a focus on process improvement, compliance, and risk mitigation. Proven ability to execute operational plans, communicate strategic direction, and achieve business results.

Highest-signal resume keywords

Team ManagementProcess ImprovementRisk MitigationOperational FunctionsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingFinancial ReconciliationStandard Operating ProceduresQuality MonitoringCompliance Management

Soft Skills

CoachingDecision-MakingCritical ThinkingProblem SolvingInternal Resource Coordination

Industry Keywords

Loan AdministrationSub-ServicingBusiness ResiliencyCustomer SolutionsEscalation Management

About the role

Key responsibilities & impact

Manage a team of developing Loan Administrators within PNC’s Sub-Servicing Administration team
Execute the operating plan and communicate strategic direction to the operations team
Manage supervisors and/or individual contributors across one or more functions and sites
Achieve desired business results and act as a point of escalation
Process and/or reconcile transactions of varying risk and financial value according to established policies and procedures
Partner internally to resolve escalations and provide guidance
Interact with external customers and third parties to complete transactions or resolve escalated issues
Coach and develop team members
Lead staff meetings and translate strategic direction into tactical operating plans
Provide consultation and advice to service partners and customers
Identify, influence, and implement process improvement initiatives
Represent the operations group on projects
Develop and/or approve standard operating procedures and recommend policy improvements
Review transactions and reports to identify exceptions, monitor quality, and ensure compliance
Manage risk mitigation and business resiliency activities
Verify the completeness and accuracy of procedures
Oversee external Primary Servicers and liaise between them and internal departments
Support payment processing from remittance reports, group inbox monitoring, quarterly reporting review, general receipts account reconciliation, and advance request processing

Requirements

What you’ll need

Typically 5+ years of related experience
At least 2 years of previous supervisory experience
Related experience or product knowledge to accomplish primary duties
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
Knowledge of accountability, customer solutions, compliance, personal initiative, process improvements, results orientation, risk mitigation strategies, and standard operating procedures
Competence in decision-making and critical thinking, effective communications, internal resource coordination, operational functions, problem solving, process management, and standard operating procedures
No required degree
No required certifications or licenses
No required or preferred language assessments
Must be able to work within the PNC Midland footprint
PNC will not provide sponsorship for employment visas or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service