Operations Supervisor

PNC

. Oversee operations workflow and own execution of transactions and processes .

Posted 11/2/2026full-timeUnited StatesMid-LevelSenior💰 $45,375 - $75,625 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operations management, transaction processing, and risk mitigation while effectively leading teams and driving process improvements. Proficient in decision making, problem solving, and maintaining compliance with established policies and procedures.

Highest-signal resume keywords

Operations Workflow ManagementRisk Mitigation StrategiesProcess Improvement InitiativesTeam Leadership and DevelopmentACH Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingCompliance MonitoringStandard Operating ProceduresProcess ManagementCritical Thinking

Soft Skills

Effective CommunicationProblem SolvingCustomer Solutions OrientationInternal Resource CoordinationPersonal Initiative

Certifications & Qualifications

AAP Certification

Industry Keywords

Operations ManagementRisk MitigationEscalation ResolutionContinuous ImprovementQuality Monitoring

About the role

Key responsibilities & impact

Oversee operations workflow and own execution of transactions and processes
Manage direct reports on the operations team
Manage and achieve desired business results
Assist team members with escalated issues
Process and/or reconcile transactions of varying risk and financial value according to established policies and procedures
Partner internally to resolve escalations and provide guidance
Interact with external customers and third parties to complete transactions or resolve escalated issues
Coach and develop team members
Lead team meetings and continuous improvement sessions
Provide consultation and advice to service partners and customers
Lead improvement initiatives, review existing processes, make recommendations, and support implementation
Update standard operating procedures as appropriate
Participate in and potentially oversee projects
Review transactions and reports to identify exceptions, monitor quality, and ensure compliance
Manage and remain accountable for risk mitigation activities
Verify completeness and accuracy of procedures

Requirements

What you’ll need

Typically requires 3+ years of related experience
Related experience or product knowledge
Comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree
Knowledge of accountability, customer solutions, compliance, personal initiative, process improvements, results orientation, risk mitigation strategies, and standard operating procedures
Competency in decision making and critical thinking, effective communications, internal resource coordination, operational functions, problem solving, process management, and standard operating procedures
AAP Certification is preferred
ACH experience
No required degree
No required certifications
No required licenses
No required or preferred language assessments
Must work from a quiet, secure, and confidential home-based workspace if approved for remote work
Must be able to work Monday–Friday, 11:00 AM–7:00 PM EST
PNC will not provide employment visa sponsorship or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level
Additional paid time off based on years of service