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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in building and deploying Microsoft 365 Copilot agents and solutions, with a strong focus on AI governance, risk management, and financial analytics. Capable of leveraging analytical methods to enhance business strategies and improve performance while ensuring compliance in regulated environments.
Highest-signal resume keywords
Microsoft 365 CopilotCopilot StudioPrompt EngineeringFinancial Services ExperienceAzure OpenAI
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Analytical MethodsRisk ManagementData AnalysisPredictive ModelingBusiness Strategy Development
Soft Skills
Problem-SolvingAttention to DetailCommunication SkillsProject Management
Tools & Technologies
Power PlatformSharePointAzure DevOpsJiraAPIs
Certifications & Qualifications
Microsoft Certifications in Power PlatformMicrosoft Certifications in Azure AI
Industry Keywords
AI GovernanceModel Risk ManagementRegulated IndustryFinancial ReportingOperational Analytics
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Build and deploy Microsoft 365 Copilot agents and Copilot Studio solutions
- Partner with business teams to identify GenAI opportunities and turn them into scalable agents
- Connect agents to approved repositories
- Write and refine prompts and conversation flows
- Navigate AI governance, model risk, and intake processes from use-case classification through approval
- Test, monitor, and continuously improve agent performance
- Document solutions and help users maximize their effectiveness
- Champion responsible AI, including transparency, human oversight, and data protection
- Stay current on Copilot and GenAI capabilities and bring forward new ideas
- Provide financial and regulatory reporting and analyses
- Run complex business performance, risk, and operational analytics
- Develop analytical methods and models to assess market, credit, and operational risk
- Analyze large datasets to improve risk-adjusted returns, deliver profitable growth, and communicate conclusions
- Develop, recommend, and implement business strategies that improve portfolio decisions, manage risk, increase revenues, reduce loss exposure, meet business goals, and improve performance
- Establish strategy baselines and track actual performance against expectations
- Apply predictive models and third-party data to quantify portfolio risks and develop segmentation and targeting for acquisition and portfolio strategies
- Manage engagements with internal and external information suppliers while maintaining governance and oversight
- Work with business, credit, data, and model development partners to design, develop, and monitor test designs and analytical reporting
- Design and enhance standard reporting suites for regular product and portfolio reviews
- Collaborate with line of business, Finance, and Risk partners to assess and establish credit risk appetite and related policies and procedures
Requirements
What you’ll need- Bachelor's degree in a technical field or equivalent experience
- University/college degree with 5+ years of industry-relevant experience typically required at this level
- In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
- Hands-on experience with Copilot Studio, Microsoft 365 Copilot, or similar agent platforms
- Working knowledge of Power Platform and SharePoint
- Solid grasp of prompt engineering and LLM strengths and limitations
- Strong problem-solving skills and attention to detail
- Ability to explain technical concepts to non-technical audiences
- Ability to juggle multiple projects in a fast-moving environment
- Financial services or other regulated industry experience preferred
- Familiarity with AI governance or model risk management preferred
- Experience with Azure OpenAI, APIs, or custom connectors preferred
- Agile experience using Azure DevOps or Jira preferred
- Relevant Microsoft certifications in Power Platform or Azure AI preferred
- No required certifications or licenses
- PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level
- Additional time off based on years of service
