Portfolio Management Director

PNC

. Lead the ServiceNow Product Owner organization, including hiring, performance management, coaching and craft standards .

Posted 10/26/2026full-timeUnited StatesSeniorLead💰 $146,300 - $326,040 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in product and portfolio management, with a strong focus on ServiceNow Strategic Portfolio Management and agile methodologies. Proven ability to lead teams, manage stakeholder relationships, and oversee enterprise-scale demand processes while ensuring alignment with organizational objectives.

Highest-signal resume keywords

ServiceNow Strategic Portfolio ManagementScaled Agile DeliveryProduct Management LeadershipDemand Management ProcessBoard-Grade Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementPortfolio ManagementDemand Qualification ModelsAgile DevelopmentPI PlanningDependency MappingGovernance DevelopmentBudget ManagementCross-Product PrioritizationVendor Relationship Management

Soft Skills

CoachingPerformance ManagementConflict ResolutionStakeholder AlignmentTeam Development

Tools & Technologies

ServiceNowITSMITOMITAMSPMHRSDEmployee Experience

Certifications & Qualifications

ServiceNow CSA CertificationCIS CertificationsSAFe Product Owner/Product ManagerLean Portfolio ManagementPragmatic Certification

Industry Keywords

Financial ServicesRegulated IndustryEnterprise-Scale Demand IntakeOrganizational TransitionStrategic Initiative Governance

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Lead the ServiceNow Product Owner organization, including hiring, performance management, coaching and craft standards
Own end-to-end Demand Management and the single intake process for all business areas
Define and operate demand qualification and scoring models
Convert accepted demand into epics and roadmaps with Product Owners
Maintain a single ranked portfolio roadmap across product lines
Resolve cross-product prioritization conflicts involving architects, quality engineers and release windows
Own PI planning and increment governance, including preparation, facilitation, committed objectives and dependency mapping
Chair the Demand Board and represent the portfolio at the Design Authority and executive steering committee
Serve as the recognized ServiceNow platform contact for CIO organization leaders, process owners and business sponsors
Oversee portfolio managers and assigned teams, ensuring objectives and timeframes are met
Facilitate strategic initiative governance development and approval
Oversee analysis and reporting for strategic portfolio milestones
Maintain accountability for the overall portfolio budget
Lead and develop portfolio managers
Work across multidisciplinary functions and oversee vendor relationships
Manage portfolio trade-offs, governance and executive stakeholder alignment

Requirements

What you’ll need

Extensive experience in product management, portfolio management or platform product leadership in a large enterprise
Experience leading a team of Product Owners or Product Managers
Working fluency in ServiceNow Strategic Portfolio Management: Demand, Idea, Project and Program, Agile Development, and Application Portfolio Management
Practical knowledge of ITSM, ITOM, ITAM, SPM, HRSD and Employee Experience
Experience standing up or running an enterprise-scale demand intake process with a published service level and governance body
Experience in scaled agile delivery, including SAFe or scaled Scrum and direct ownership of a PI-style planning event across multiple squads
Board-grade written communication and ability to resolve disagreements between senior stakeholders
Track record of managing, developing and redeploying people through organizational transition
University/college degree; Bachelor's degree listed under Education
Typically 8+ years of industry-relevant experience
At least 5 years of prior management experience typically required
Proven leadership experience with moderate to large scope of responsibility
In lieu of a degree, comparable combination of education, job-specific certifications and experience, including military service, may be considered
Financial services or heavily regulated industry experience preferred
ServiceNow CSA certification preferred; CIS certifications in Strategic Portfolio Management, ITSM or Discovery preferred
SAFe Product Owner/Product Manager, Lean Portfolio Management, or Pragmatic certification preferred
Familiarity with ServiceNow license entitlement and consumption management preferred
PNC will not provide sponsorship for employment visas or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level
Incentive-eligible compensation based on company, business and/or individual performance