Product Manager II

PNC

. Develop and implement onboarding and early-engagement strategies across Retail Lending products .

Posted 10/9/2026full-timeUnited StatesMid-LevelSenior💰 $75,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing customer onboarding and engagement strategies, leveraging data analysis and emerging technologies to drive product innovation and enhance customer experience. Strong ability to collaborate across teams and manage multiple priorities in a fast-paced environment.

Highest-signal resume keywords

Customer-Centric SolutionsProduct DevelopmentData AnalysisEffective CommunicationCollaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementBusiness AnalysisA/B TestingMarket Trends AnalysisBusiness Case DevelopmentCustomer Lifecycle ManagementProcess ImprovementRisk ManagementOKR MonitoringKPI Evaluation

Soft Skills

Organizational SkillsCritical ThinkingProblem SolvingAttention to DetailDecision Making

Tools & Technologies

Emerging TechnologiesCommunication AssetsClient SurveysFeedback IntegrationDigital Channel Delivery

Industry Keywords

Retail LendingCustomer EngagementSalesMarketingProduct Selection

About the role

Key responsibilities & impact

Develop and implement onboarding and early-engagement strategies across Retail Lending products
Identify customer friction points and solutions throughout the customer lifecycle
Define messaging, communication strategy, and early-engagement processes across communication assets
Establish best practices and alignment across business lines
Leverage emerging communication trends and technology
Monitor and evaluate key changes against business OKRs and KPIs
Integrate A/B testing, client surveys, and feedback into prioritization decisions
Review, analyze, and potentially lead initiatives involving product selection, design, development, and promotion
Participate in customer-focused quality assessments and improvement processes
Develop business cases, business plans, and rollouts for less complex products or initiatives
Analyze product, technology, market trends, and third-party requirements to design innovative features and enhancements
Manage development, production, rollout, pricing, or promotion of products and initiatives
Resolve operational and process problems
Work with sales, marketing, digital channel delivery, and internal and external partners throughout the product lifecycle
Support risk management, compliance, and audit needs as part of the first line of defense
Monitor and analyze business results, coordinate reporting, and recommend product or marketing modifications
Drive business, financial, and customer experience results for products and initiatives

Requirements

What you’ll need

University / college degree, typically a bachelor's degree
3+ years of relevant / direct industry experience
Comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree
Knowledge of business objectives, customer solutions, marketing, product development, product management, and sales
Competency in business acumen, collaboration, decision making and critical thinking, design thinking, effective communications, emerging technologies, innovation, product line knowledge, problem solving, producing results, and solutions development
Experience executing timely deliverables while collaborating with multiple partners
Ability to influence and deliver customer-centric solutions
Experience reviewing and interpreting data to drive change and innovation
Strong organizational skills
Excellent written and verbal communication skills
Customer-first mindset
Process-oriented with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
No required certifications or licenses
No required or preferred language assessments
Must not require employment visa sponsorship; PNC will not participate in STEM OPT for this position

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level
Additional vacation based on years of service
Incentive-eligible compensation based on company, business and/or individual performance