Product Manager II – Consumer Card Servicing

PNC

. Own the end-to-end strategy, health, and evolution of assigned debit card servicing journeys .

Posted 10/8/2026full-timeUnited StatesMid-LevelSenior💰 $75,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in journey strategy development, client experience enhancement, and product management, with a strong focus on aligning business objectives and operational efficiency. Capable of driving innovation and analyzing market trends to deliver impactful product features and improvements.

Highest-signal resume keywords

Journey Strategy DevelopmentProduct ManagementBusiness AcumenEffective CommunicationProblem Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product DevelopmentBusiness Case DevelopmentMarket AnalysisRisk ManagementOperational Efficiency

Soft Skills

CollaborationDecision MakingCritical ThinkingDesign ThinkingInnovation

Tools & Technologies

Customer-Focused Quality AssessmentsDigital Channel Delivery

Industry Keywords

Debit Card ServicingClient ExperienceBusiness ObjectivesSalesEmerging Technologies

About the role

Key responsibilities & impact

Own the end-to-end strategy, health, and evolution of assigned debit card servicing journeys
Serve as the accountable business owner for assigned journeys
Define current-state and aspirational journey visions, including client needs, pain points, moments that matter, colleague experiences, operational dependencies, and business objectives
Establish journey strategy, priorities, objectives, success measures, and multi-year evolution roadmaps
Continuously assess journey health and identify opportunities to improve client and colleague experience, efficiency, risk outcomes, and business performance
Align journey strategies with broader debit card, servicing, digital, and enterprise strategies
Own journey-related issues and move them through the appropriate risk and issues process to completion
Review, analyze, and potentially lead initiatives involving selection, design, development, and promotion of new or existing products
Participate in customer-focused quality assessments and improvement processes
Develop business cases, business plans, and rollouts for less complex products or initiatives across applicable channels
Analyze product, technology, market trends, and third-party requirements to design innovative product features and enhancements
Manage development, production, rollout, pricing, or promotion of less complex products or initiatives
Recognize, anticipate, and resolve operational and process problems
Work with sales, marketing, digital channel delivery, and internal and external partners throughout the product lifecycle
Support risk management, compliance, and audit needs as part of the first line of defense
Monitor and analyze business results, coordinate reporting, and recommend modifications to improve product results
Drive business, financial, and customer experience results for products and initiatives

Requirements

What you’ll need

University/college degree typically required for roles at this level
3+ years of relevant/direct industry experience
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
Knowledge of business objectives, customer solutions, marketing, product development, product management, and sales
Business acumen
Collaborating
Decision making and critical thinking
Design thinking
Effective communications
Knowledge of emerging technologies
Innovation
Knowledge of product line
Problem solving
Producing results
Solutions development
No required certifications
No required licenses
No required or preferred language assessments
Must not require employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance