Program Management Director – ServiceNow

PNC

. Lead a multi-year ServiceNow transformation program within the Corporate Technology Office .

Posted 10/2/2026full-timeUnited StatesLead💰 $146,300 - $326,040 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong program management capabilities with a focus on leading large-scale technology transformations, financial management, and risk mitigation. Proven ability to drive cross-functional collaboration and influence senior executives to align with corporate strategy.

Highest-signal resume keywords

Program Management ExperienceServiceNow ImplementationsFinancial ManagementRisk ManagementExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program GovernanceDependency ManagementKPI EstablishmentBudget ManagementStrategic Technology ProgramsEnterprise ArchitectureSoftware DeliveryOperational ReadinessTransformation Success MetricsCross-Functional Program Leadership

Soft Skills

LeadershipStakeholder ManagementCommunicationCollaborationInfluencing Skills

Tools & Technologies

ServiceNowEnterprise Deployment ProgramsPlatform Modernization

Industry Keywords

Corporate Technology OfficeLarge Corporate EnvironmentsComplex Technology InitiativesTransformation ProgramsExecutive Reporting

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead a multi-year ServiceNow transformation program within the Corporate Technology Office
Oversee program strategy, execution, governance, and production readiness
Manage alignment with business objectives, investment priorities, and delivery commitments
Establish and maintain executive reporting, milestone tracking, financial management, dependency management, and risk mitigation
Partner with technology, architecture, engineering, product, operations, and executive leadership teams
Develop and execute plans from concept through implementation and production
Drive cross-functional collaboration across multiple workstreams
Provide leadership and direction to program managers, project managers, and delivery teams
Manage program budgets, forecasts, resource planning, and vendor relationships
Identify, escalate, and resolve complex delivery, operational readiness, and strategic issues
Establish metrics and KPIs for transformation success, adoption, operational effectiveness, and business value realization
Advise senior leaders and executives on program health, risks, and strategic recommendations
Oversee program managers and ensure execution supports corporate strategy
Evaluate program planning, implementation, effectiveness, and enhancements
Lead and develop program management teams and build business relationships for seamless delivery
Manage overall program budget and report on program performance

Requirements

What you’ll need

Program management experience leading large, complex technology initiatives
Demonstrated experience managing large-scale enterprise transformation and strategic technology programs
Experience leading highly visible, cross-functional programs involving multiple stakeholders and executive sponsors
Strong expertise in program governance, financial management, risk management, dependency management, and executive communications
Proven ability to influence senior executives and drive alignment across large organizations
Exceptional leadership, communication, and stakeholder management skills
Hands-on experience with ServiceNow implementations, transformations, platform modernization, or enterprise deployment programs preferred
Strong technology background with understanding of software delivery, enterprise architecture, platform operations, and production deployment practices
Experience managing complex enterprise technology programs in regulated or large corporate environments
Typically 8+ years of industry-relevant experience
At least 5 years of prior management experience typically required
Proven leadership experience with a moderate to large scope of responsibility required
Bachelor's degree
In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered
No required certifications
No required licenses
No required or preferred language assessments
Must not require employment visa sponsorship; PNC will not participate in STEM OPT for this position

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level