Program Management Manager – C&IB Payments

PNC

. Lead the planning, execution, and delivery of strategic programs supporting the C&IB Payments organization .

Posted 9/15/2026full-timePittsburgh • Pennsylvania • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading complex programs within the financial services sector, particularly in payments and treasury management, while ensuring compliance with regulatory standards and driving operational efficiencies. Proven ability to manage cross-functional teams and enhance client onboarding and payment operations through strategic initiatives.

Highest-signal resume keywords

Program ManagementPayments Ecosystem ExpertiseStakeholder ManagementDigital TransformationRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Wire TransfersACHReal-Time PaymentsCommercial Banking PlatformsPayment ModernizationProcess OptimizationRisk ManagementPerformance MetricsFraud Prevention StrategiesClient Onboarding Processes

Soft Skills

Excellent CommunicationExecutive PresentationInfluencing SkillsLeadershipCollaboration

Tools & Technologies

Governance FrameworksProgram RoadmapsVendor IntegrationsPayment Risk FrameworksSWIFTISO 20022FedNow

Industry Keywords

Financial ServicesCommercial & Institutional BankingTreasury ManagementPaymentsFintech Partnerships

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Lead the planning, execution, and delivery of strategic programs supporting the C&IB Payments organization
Partner with business, technology, operations, risk, compliance, and vendor teams to deliver payment initiatives and operational efficiencies
Manage complex programs across Wire Transfers, ACH, Real-Time Payments, FedNow, Embedded Finance solutions, and Commercial Banking and Treasury Management platforms
Drive payment modernization, platform transformation, process optimization, digital enablement, and vendor integrations
Develop and maintain program roadmaps, governance frameworks, executive communications, risk management plans, and performance metrics
Collaborate with product and operational teams to enhance merchant services, client onboarding, fraud mitigation, and payment operations workflows
Identify and manage program dependencies, risks, issues, and change impacts
Provide leadership and direction to project managers and program team members
Present program updates, strategic recommendations, and decision points to executive leadership and key stakeholders
Ensure initiatives comply with regulatory requirements, operational controls, and risk management standards
Manage and lead program managers to ensure successful execution of organizational programs supporting corporate strategy
Manage and assess general and detailed planning stages of organizational programs
Participate in strategy development to ensure projects achieve overall program goals
Oversee and report on overall program budgets
Monitor and evaluate program implementation and effectiveness, recommending enhancements based on results
Coach and develop program managers
Retain and grow relationships with service partner leadership to ensure seamless delivery and consistent experiences across distribution channels

Requirements

What you’ll need

Program or project management experience within financial services, payments, treasury management, or commercial banking environments
Demonstrated experience leading large-scale programs within the C&IB or payments ecosystem
Strong knowledge of payment products and services, including Wire, ACH, Real-Time Payments, and commercial banking platforms
Experience leading cross-functional initiatives involving technology, operations, product, and business stakeholders
Proven ability to manage multiple complex programs simultaneously while driving measurable business outcomes
Excellent communication, executive presentation, stakeholder management, and influencing skills
Deep understanding of merchant services, client onboarding processes, fraud prevention strategies, and payment operations
Experience supporting payment modernization, digital transformation, or platform migration initiatives
Familiarity with third-party payment vendors and fintech partnerships
Working knowledge of industry standards and regulatory frameworks, including SWIFT, ISO 20022, FedNow, and payment risk and control frameworks
Experience within Commercial & Institutional Banking, Treasury Management, or Payments organizations preferred
University/college degree typically required for roles at this level
Typically 8+ years of industry experience
At least 5 years of prior management experience typically required
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
No required certifications
No required licenses
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Additional time off based on years of service