Relationship Manager I – Business Banking

PNC

. Manage relationships with new and existing clients in a book of business .

Posted 10/30/2026full-timeChandler • Arizona • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, financial analysis, and credit processes to drive sales growth and enhance customer engagement. Proven ability to identify and mitigate risks while effectively communicating and negotiating with clients.

Highest-signal resume keywords

Client Relationship ManagementFinancial AnalysisCredit ProcessesSales Opportunity IdentificationDecision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit ProductsSales GrowthRisk ManagementFinancial Well-Being AnalysisSales Tools UtilizationMarket Share GrowthClient EngagementBusiness AcumenCredit Risk MitigationBook of Business Management

Soft Skills

Effective CommunicationCustomer Experience ManagementDecision MakingCritical ThinkingProspecting

Industry Keywords

Regulatory ComplianceOperational RiskReputational RiskClient LoyaltyCommunity RelationshipsInternal Credit PoliciesSales GoalsClient AcquisitionMarket AnalysisClient Retention

About the role

Key responsibilities & impact

Manage relationships with new and existing clients in a book of business
Grow sales, revenue, and market share while meeting relevant sales goals
Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet
Originate, analyze, negotiate, and document credit and non-credit products and services
Manage risk/return and quality for new and existing clients
Identify and mitigate regulatory, reputational, operational, and credit risks
Provide ideas and insights based on clients' needs and financial well-being
Increase client engagement and loyalty
Build internal, external, community, and industry relationships
Acquire new clients and expand existing relationships
Present the full range of PNC products and services
Use reporting and sales tools to identify and convert sales opportunities
Analyze, evaluate, and mitigate credit risk using credit fundamentals and internal credit policies

Requirements

What you’ll need

University / college degree typically required
3+ years of relevant / direct industry experience
Comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree
Knowledge of book of business management
Client relationship building skills
Knowledge of credit processes and credit products
Customer engagement skills
Decision-making skills
Financial analysis skills
Ability to identify sales opportunities
Business acumen
Client relationship management
Customer experience management
Decision making and critical thinking
Effective communications
Prospecting
Selling
Tech savvy
No required certifications
No required licenses
No required or preferred language assessments
Must not be prohibited from hiring under applicable Section 19 FDIA, SAFE Act, and/or FINRA requirements
PNC will not provide sponsorship for employment visas or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Additional benefits based on years of service