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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support and sales administration capabilities, with a focus on accuracy, attention to detail, and effective communication. Proficient in managing client relationships and executing implementation plans while adhering to compliance standards.
Highest-signal resume keywords
Client Relationship ManagementSales Support and AdministrationAccuracy and Attention to DetailEffective CommunicationDecision Making and Critical Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Document PreparationCompliance ProcessingRisk ManagementTransaction VerificationCustomer Solutions Customization
Soft Skills
Flexibility and AdaptabilityManaging Multiple PrioritiesProblem Management
Tools & Technologies
Client Management SystemsReporting Tools
Industry Keywords
Customer Support PoliciesSales ExecutionService Partner Coordination
About the role
Key responsibilities & impact- Provide sales, service, and execution support for new and ongoing client relationships
- Gather required documentation
- Prepare, review, and verify documents and relevant information for accuracy
- Perform common processing in compliance with standard regulations and processes
- Administer implementation plans as needed
- Act as a point of contact for clients, client teams, or service partners
- Escalate client implementation and servicing issues as necessary
- Initiate, update, and verify client, account, or transaction details in relevant systems and applications
- Provide reports as needed
- Perform general administrative support as needed
- Apply customer-focused practices to create customized customer solutions
- Assess and manage risks in alignment with PNC's Enterprise Risk Management Framework
Requirements
What you’ll need- Typically requires an associate degree or equivalent degree
- Typically requires 3+ years of experience
- Related experience or product knowledge
- In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered
- Appropriate knowledge, skills, and abilities for the role
- Accuracy and attention to detail
- Customer support policies, standards, and procedures
- Decision making and critical thinking
- Effective communications
- Flexibility and adaptability
- Managing multiple priorities
- Problem management process
- Products and services knowledge
- Sales support and administration
- PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position
- No required certifications
- No required licenses
- No required or preferred language assessments
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year
- 15 to 25 vacation days each year, depending on career level
- Additional time off based on years of service