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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing teams to achieve business results and customer experience goals, with a focus on sales management, risk mitigation, and effective communication. Possesses advanced knowledge of credit fundamentals and the ability to develop and coach team members towards success.
Highest-signal resume keywords
Team ManagementSales ManagementCredit Risk AnalysisEffective CommunicationDecision Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Strategy DevelopmentRisk ManagementCredit FundamentalsAccount ManagementPerformance Management
Soft Skills
Conflict ManagementCritical ThinkingCoachingOrganizational SkillsRelationship Building
Tools & Technologies
Sales ToolsReporting Tools
Industry Keywords
Customer ExperienceClient AcquisitionOperational RiskReputational RiskRegulatory Compliance
About the role
Key responsibilities & impact- Manage and direct a team to achieve business results and customer experience goals
- Oversee execution of business strategy
- Lead and coordinate daily activities of team members engaged in customer and prospect management
- Coach and manage team members to defined strategies and tactics
- Develop and oversee account and sales plans
- Manage risk/return and quality for new and existing clients
- Identify and mitigate regulatory, reputational, operational, and credit risks
- Build and manage senior internal and external relationships, including community and industry relationships
- Acquire new clients and expand existing client relationships
- Bring PNC's full range of products and services to clients
- Use reporting and sales tools to identify and convert sales opportunities
- Develop team members and monitor progress against individual goals
- Recruit top talent and manage performance issues
- Plan, organize, direct, analyze, and evaluate staff and processes
- Connect strategy to day-to-day activities and update the team regularly
- Coach team members on analyzing, evaluating, and mitigating credit risk and leading others on credit requests
Requirements
What you’ll need- University / college degree typically required
- Bachelor's degree
- Typically 8+ years of industry experience
- At least 5 years of prior management experience typically required
- In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
- Knowledge of conflict management
- Decision making and critical thinking skills
- Effective communications
- Ability to manage multiple priorities
- Sales management skills
- Selling skills
- Advanced knowledge of credit fundamentals and internal credit policies
- No required certifications
- No required licenses
- No required or preferred language assessments
- Must not require employment visa sponsorship; PNC will not participate in STEM OPT
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plan
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year
- 15 to 25 vacation days each year, depending on career level
- Additional vacation days based on years of service
