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About the role
Key responsibilities & impact- Lead a team of virtual Merchant Services Account Executives supporting virtual Business Banking Relationship Managers serving businesses in the $2–10MM annual revenue range
- Provide strategic direction, performance coaching, and day-to-day leadership
- Drive portfolio growth, client satisfaction, and risk management through tailored payment processing solutions
- Manage and direct the team to achieve business results and customer experience goals
- Lead and coordinate daily customer and prospect management activities
- Coach and manage team members to defined strategies and tactics
- Develop and oversee account and sales plans
- Manage risk/return and quality for new and existing clients
- Identify and mitigate regulatory, reputational, operational, and credit risks
- Build senior internal and external relationships to acquire clients, expand relationships, and enhance client experience
- Promote PNC's full range of products and services
- Use reporting and sales tools to identify and convert sales opportunities
- Develop team members, monitor individual goals, motivate staff, acquire talent, and manage performance issues
- Plan, organize, direct, analyze, and evaluate staff and processes
- Connect strategy to daily activities and regularly update the team
- Coach team members on credit-risk analysis, evaluation, mitigation, and credit requests
Requirements
What you’ll need- University / college degree typically required; Bachelor's education listed
- 8+ years of industry experience typically required
- At least 5 years of prior management experience typically required
- Comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree
- Proven experience in virtual Merchant Services sales environments
- Knowledge of Merchant Services and payment processing
- Account management and client prospecting
- Coaching and sales management
- Leadership, negotiation, and identifying sales opportunities
- Conflict management, decision making and critical thinking
- Effective communications and managing multiple priorities
- Selling skills
- Advanced knowledge of credit fundamentals and internal credit policies
- Must be able to regularly report into a PNC major facility
- PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position
- No required certifications, licenses, or language assessments
Benefits
Comp & perks- Medical/prescription drug coverage with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level
- Incentive eligible, with payment based upon company, business and/or individual performance