Sales Leader I – Merchant Services

PNC

. Manage and direct a team to achieve business results and customer experience goals .

Posted 9/30/2026full-timeUnited StatesSenior💰 $100,100 - $223,080 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing teams to achieve business results and enhance customer experience, with a focus on account management and risk mitigation. Proven ability to develop strategies, coach team members, and build relationships with clients and stakeholders.

Highest-signal resume keywords

LeadershipAccount ManagementClient ProspectingSales ManagementRisk Mitigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Merchant ServicesSales Strategy DevelopmentCredit Risk AnalysisSales Opportunity IdentificationPerformance Management

Soft Skills

Effective CommunicationConflict ManagementDecision MakingMotivating StaffManaging Multiple Priorities

Tools & Technologies

Sales ToolsReporting Tools

Industry Keywords

Customer ExperienceBusiness ResultsClient RelationshipsRegulatory RiskOperational Risk

About the role

Key responsibilities & impact

Manage and direct a team to achieve business results and customer experience goals
Oversee execution of strategy
Lead and coordinate daily activities of team members engaged in customer and prospect management
Attract new customers and grow existing customer relationships by coaching and managing to defined strategies and tactics
Develop and oversee account and sales plans
Manage risk/return and drive quality for new and existing clients
Identify and mitigate regulatory, reputational, operational, and credit risks
Build and manage senior internal and external relationships, including community and industry relationships
Acquire new clients, expand existing clients, and enhance client experience
Bring PNC's full range of products and services to clients
Use reporting and sales tools to identify and convert sales opportunities
Develop team members and monitor progress against individual goals
Motivate and develop staff, acquire top talent, and manage performance issues
Plan, organize, direct, analyze, and evaluate staff and processes
Connect strategy to day-to-day activities and regularly update the team
Coach team members on analyzing, evaluating, and mitigating credit risk and leading others on credit requests using advanced credit fundamentals and internal credit policies
Travel regularly throughout SWPA, Central PA, MD, and N VA

Requirements

What you’ll need

Experience in Merchant Services and leadership required
Typically requires a university / college degree
Industry experience is typically 8+ years
At least 5 years of prior management experience is typically required
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
Bachelor's degree
No required certifications
No required licenses
Preferred skills: Account Management, Client Prospecting, Competitive Advantages, Customer Relationships, Identifying Sales Opportunities, Leadership, Merchant Services, Negotiation, Results-Oriented, Sales
Competencies: Conflict Management, Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Sales Management, Selling
No required or preferred language assessments
Must not require employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level
Additional vacation based on years of service
Reasonable accommodations for applicants and qualified individuals with disabilities
Incentive eligible, with payment based upon company, business and/or individual performance