Senior Branch Banker

PNC

. Acquire and deepen the branch customer base through proactive sales and service activities .

Posted 10/6/2026full-timeSpringboro • Ohio • United StatesSenior💰 $48,750 - $81,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in proactive sales, customer experience management, and financial product knowledge to enhance customer relationships and drive revenue growth. Leverages technology and effective communication skills to identify customer needs and deliver tailored solutions.

Highest-signal resume keywords

Proactive Sales SkillsCustomer Experience ManagementBanking Product KnowledgeEffective Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Product KnowledgeRetail Lending KnowledgeCustomer Service SkillsRisk ManagementAppointment SettingOutbound CallingLobby EngagementDigital AwarenessMatrix ManagementNotary Public Certification

Soft Skills

Effective CommunicationProblem-SolvingAbility to Manage Multiple Priorities

Tools & Technologies

Technology Tools for Financial Transactions

Industry Keywords

Consumer Financial Protection Bureau RegulationsFDIASAFE ActFINRA Requirements

About the role

Key responsibilities & impact

Acquire and deepen the branch customer base through proactive sales and service activities
Manage the customer experience and identify opportunities to improve customers’ financial wellbeing
Collaborate with ecosystem partners to grow customers’ share of wallet
Represent PNC as an ambassador and position PNC solutions to drive revenue and customer loyalty
Lead proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement
Deliver a full PNC conversation during client interactions to identify appropriate solutions
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships
Drive customer loyalty and share of wallet through differentiated customer experiences
Engage customers in the lobby and position financial products to meet their needs
Educate customers on options for managing financial transactions using technology, tools, and resources
Apply product and procedural knowledge to identify, mitigate, and solve customer problems
Manage risk by adhering to policies and procedures and exercising sound judgment
Identify and avoid losses through heightened scrutiny
Participate in daily branch operations and ensure efficient, accurate completion

Requirements

What you’ll need

Associates degree or equivalent degree, plus related experience or product knowledge
Typically requires 4+ years of related business or functional experience
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
Appropriate knowledge, skills, and abilities for the role
Knowledge of banking products and retail lending
Customer service and customer experience knowledge
Proactive sales and prospecting skills
Ability to identify opportunities and understand customer needs
Ability to leverage technology and demonstrate digital awareness
Effective communication and problem-solving skills
Ability to manage multiple priorities and matrix management
Ability to serve as a Notary Public in the applicable state
Subject to additional background checks as required by Consumer Financial Protection Bureau regulations
No required certification(s)
No required or preferred language assessments
Must not have disqualifying criminal history under applicable FDIA, SAFE Act, and/or FINRA requirements

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive eligible, with payment based upon company, business and/or individual performance
Reasonable accommodations for applicants and qualified individuals with disabilities