Senior Branch Banker

PNC

. Acquire and deepen the branch customer base through proactive sales and service activities .

Posted 9/30/2026full-timeSpringboro • Ohio • United StatesSenior💰 $52,000 - $81,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in proactive sales, customer experience management, and financial product knowledge to enhance customer relationships and drive revenue growth. Proficient in leveraging technology and digital tools to meet customer needs while adhering to regulatory requirements.

Highest-signal resume keywords

Proactive Sales SkillsCustomer Experience KnowledgeBanking Product KnowledgeProblem-Solving SkillsAbility to Manage Multiple Priorities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Product KnowledgeRetail Lending KnowledgeCustomer Service SkillsSales Prospecting SkillsRisk ManagementNotary Public CertificationRegulatory Compliance KnowledgeAppointment SettingLobby EngagementTechnology Utilization

Soft Skills

Customer Relationship ManagementCommunication SkillsJudgmentCollaboration

Tools & Technologies

Digital ToolsFinancial Transaction Technology

Certifications & Qualifications

Notary Public CertificationJob-Specific Certifications

Industry Keywords

Consumer Financial Protection Bureau RegulationsSection 19 of the Federal Deposit Insurance ActSAFE ActFINRA Requirements

About the role

Key responsibilities & impact

Acquire and deepen the branch customer base through proactive sales and service activities
Manage the customer experience and identify opportunities to improve customers’ financial wellbeing
Collaborate with ecosystem partners to grow customers’ share of wallet
Act as a PNC ambassador to position solutions, drive revenue, and build customer loyalty
Lead proactive sales conversations through outbound calling, service-to-sales, teller interactions, appointment setting, and lobby engagement
Deliver a full PNC conversation during client interactions to identify appropriate solutions
Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships
Drive customer loyalty and share of wallet through differentiated customer experiences
Perform lobby engagement and position financial products to meet customer needs
Educate customers on options for managing financial transactions using technology, tools, and resources
Apply product and procedural knowledge to identify, mitigate, and solve customer problems
Manage risk by adhering to policies and procedures and exercising sound judgment
Participate in branch daily operations, ensuring efficient and accurate completion

Requirements

What you’ll need

Associate degree or equivalent degree, plus related experience or product knowledge
Typically 4+ years of related business or functional experience
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
Knowledge of banking products and retail lending
Customer service and customer experience knowledge
Proactive sales and prospecting skills
Ability to manage multiple priorities
Problem-solving skills
Ability to identify and understand customer needs
Ability to leverage technology and digital tools
Ability to serve as a Notary Public in the applicable state
Subject to additional background checks under Consumer Financial Protection Bureau regulations
Must meet Section 19 of the Federal Deposit Insurance Act requirements and, for any registered role, SAFE Act and/or FINRA requirements
No required or preferred language assessments
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Additional time off based on years of service
Incentive-eligible compensation based upon company, business and/or individual performance