Senior Business Analytics Consultant

PNC

. Analyze application data, business processes, and system functionality to support operational and strategic initiatives .

Posted 10/9/2026full-timeUnited StatesSenior💰 $60,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Business Analysis, Project Coordination, and Software Testing, with a strong focus on creating comprehensive documentation and managing change processes using ServiceNow. Proven ability to analyze complex data, facilitate cross-functional collaboration, and deliver analytical solutions that drive business decisions.

Highest-signal resume keywords

Business AnalysisProject ManagementSoftware TestingServiceNow Change ManagementAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements WritingTechnical SpecificationsTest PlanningDefect ManagementData AnalysisAnalytical Solutions DevelopmentUser Stories ManagementFunctional SpecificationsStatistical ScoringBusiness Intelligence

Soft Skills

Organizational SkillsProblem-Solving SkillsVerbal CommunicationWritten CommunicationCollaboration

Tools & Technologies

JiraServiceNowAnalytical ToolsAgile Frameworks

Industry Keywords

Change ManagementProduction SupportStakeholder EngagementRequirements WorkshopsApplication Functionality

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Analyze application data, business processes, and system functionality to support operational and strategic initiatives
Create and maintain user stories, business requirements, functional specifications, and technical documentation
Coordinate and manage testing activities, including test planning, execution, defect tracking, and validation
Execute testing activities to support project timelines and release schedules
Create and manage ServiceNow change records in compliance with change management procedures
Coordinate release activities and prepare production deployment documentation
Facilitate meetings, workshops, and deep-dive sessions to address business requests, identify solutions, and resolve production issues
Partner with cross-functional teams to gather requirements, communicate project status, and support issue resolution
Monitor production issues, identify root causes, and recommend solutions
Ensure deliverables, documentation, and testing align with organizational standards and best practices
Leverage complex analytical tools to provide business and technical expertise across functions and business units
Consult clients on tool and strategy implementation, monitoring, statistical scoring, business intelligence, data quality, and analytical product or solution development
Determine optimal analytic approaches and support development, implementation, and enhancements
Develop and continuously optimize analytical solutions for business leadership
Analyze results and make recommendations to business partners and senior management
Communicate conclusions from complex analytical solutions to diverse audiences

Requirements

What you’ll need

Experience in Business Analysis, Business Analytics, Project Coordination, or a related role
Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
Experience working with Jira for requirements management, user stories, defect tracking, and project coordination
Hands-on experience with software testing, including test planning, test execution, and defect management
Ability to write clear and comprehensive business requirements, technical specifications, and process documentation
Knowledge of change management processes and experience utilizing ServiceNow for change record management
Strong analytical and problem-solving skills with the ability to understand complex data and application functionality
Excellent verbal and written communication skills
Ability to build effective partnerships and collaborate with cross-functional teams and stakeholders at all levels
Experience supporting application releases and production support activities preferred
Understanding of Agile methodologies and Scrum practices preferred
Experience facilitating stakeholder meetings and requirements workshops preferred
Familiarity with data analysis, reporting, and business intelligence concepts preferred
University/college degree typically required
3+ years of relevant/direct industry experience typically required
In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
No required certifications
No required licenses
No required or preferred language assessments
Must not require employment visa sponsorship; PNC will not participate in STEM OPT for this position

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Additional benefits based on years of service