Senior Business Experience and Planning Specialist

PNC

. Support Branch Network Planning Advisors and project teams with branch planning, design evaluations, scope development, and review of proposed design solutions .

Posted 9/18/2026full-timePittsburgh • New Jersey • United StatesSenior💰 $63,750 - $127,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in branch planning and design evaluation, with a strong ability to create visual communications and presentations that align with brand and customer experience objectives. Proficient in analyzing data and providing strategic recommendations to enhance retail environments.

Highest-signal resume keywords

Branch PlanningDesign EvaluationAutoCADAdobe Creative SuiteData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reading Floor PlansConstruction DocumentationArchitectural DetailsDesign DocumentationVisual CommunicationBusiness Process DesignData GatheringStrategic PlanningProblem SolvingAnalytical Thinking

Soft Skills

Attention to DetailEffective CommunicationInfluencingTactical PlanningCreative Problem Solving

Tools & Technologies

AutoCADSketchUpAdobe PhotoshopAdobe InDesignAdobe Illustrator

Industry Keywords

Branch StandardsCustomer ExperienceVisual Experience StrategyTest-and-Learn InitiativesCompetitive Strategies

About the role

Key responsibilities & impact

Support Branch Network Planning Advisors and project teams with branch planning, design evaluations, scope development, and review of proposed design solutions
Review architectural and design drawings for alignment with branch standards, brand standards, customer experience objectives, and the Kit of Parts
Assist in applying, maintaining, and evolving branch design standards and the Kit of Parts
Identify and resolve design challenges with creative, practical, customer-focused solutions
Support renovation, refresh, de novo, and pilot initiatives across the retail network
Partner with internal stakeholders to integrate brand, hospitality, technology, and customer experience considerations into branch environments
Contribute to test-and-learn initiatives and future branch experience concepts
Create presentations and visual communications conveying design intent and recommendations
Gather field feedback and incorporate insights into continuous improvement
Support the development and evolution of PNC's retail visual experience strategy
Support line-of-business initiatives by understanding, analyzing, developing, and implementing solutions that drive business objectives
Define and obtain data collection, research, and reporting activities
Conduct research, analyze information, and recommend solutions
Work with decision makers to ensure cross-business and cross-functional alignment
Serve as a subject matter resource and advocate implementing best practices and learning plans

Requirements

What you’ll need

University / college degree typically required for roles at this level
3+ years of relevant / direct industry experience
Comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree
Proficiency in reading floor plans, construction documentation, and architectural details required
AutoCAD and SketchUp experience preferred
Experience with Adobe Creative Suite (Photoshop, InDesign, Illustrator) preferred
Experience creating visualizations, design documentation, presentations, and other visual communication materials
Knowledge of business development, business intelligence, competitive advantages, competitive strategies, data integration, data mining, and strategic planning
Accuracy and attention to detail, analytical thinking, business process design, data gathering and analysis, effective communications, influencing, tactical and strategic planning, problem solving, and strategic thinking
No required certifications
No required licenses
No required or preferred language assessments
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year, depending on career level
Incentive eligible, with payment based upon company, business and/or individual performance