Senior Customer Service Representative – Treasury Management Card Technology

PNC

. Perform advanced customer service activities and initiatives for specialized products and services .

Posted 10/9/2026full-timeUnited StatesSenior💰 $37,500 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in advanced customer service activities, problem-solving, and client relationship management while maintaining high customer satisfaction. Proficient in managing complex inquiries and delivering tailored solutions within a structured risk management framework.

Highest-signal resume keywords

Customer Experience ManagementClient Relationship ManagementTechnical Support KnowledgeFraud Detection and PreventionDecision Making and Critical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProblem-SolvingAttention to DetailTechnology Problem-SolvingRisk ManagementCard ExperienceDocumentationService Request ManagementComplex Issue ResolutionProcess Improvement

Soft Skills

Excellent Communication SkillsCoaching and MentoringAbility to Manage Multiple Priorities

Certifications & Qualifications

Job-Specific Certifications

Industry Keywords

CARES ModelEnterprise Risk Management FrameworkSection 19 of the Federal Deposit Insurance ActSAFE ActFINRA Requirements

About the role

Key responsibilities & impact

Perform advanced customer service activities and initiatives for specialized products and services
Support a complex suite of products and services and a sophisticated client base
Leverage advanced processes or tools to support internal and external customers
Resolve problems across multiple customer service channels
Deliver the CARES model to customers and service partners
Receive, investigate, and respond to inquiries about complex products, services, and issues
Recommend appropriate solutions and resolve customer service issues
Resolve the most complex or recurring issues and identify root causes
Act as an escalation point and interact with higher levels within customer organizations
Maintain high customer satisfaction and demonstrate commitment to quality
Coach, mentor, and potentially train customer service team members
Document customer interactions and complete service requests to minimize customer effort
Manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework
Work within PNC's Treasury Management Card Technology organization

Requirements

What you’ll need

Associates or equivalent degree, or comparable combination of education, job-specific certifications, and experience in lieu of a degree
Typically requires 3+ years of related experience
Prior card experience preferred
Excellent communication skills preferred
Strong technology problem-solving skills preferred
Knowledge of customer service and customer interactions
Technical support knowledge
Accuracy and attention to detail
Client relationship management
Customer experience management
Decision making and critical thinking
Fraud detection and prevention
Ability to manage multiple priorities
Problem-solving skills
Tech savvy
Must work Monday–Friday, 11:00 am–8:00 pm Eastern Time Zone
Must work from a quiet, secure, and confidential home-based workspace if approved for remote work
PNC will not provide sponsorship for employment visas or participate in STEM OPT
Position is subject to Section 19 of the Federal Deposit Insurance Act and, for registered roles, the SAFE Act and/or FINRA requirements regarding certain criminal history

Benefits

Comp & perks

Medical/prescription drug coverage with a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level
Additional vacation days based on years of service
Potential incentive eligibility based on company, business, and/or individual performance
Remote work may be available in select geographic locations, subject to approval
Reasonable workplace accommodations